Retail Tech JAPAN 2023 Event report
Fujitsu Frontech will exhibit at Fujitsu booth of Retail Tech JAPAN 2024 to be held from March 12th to 15th, 2024 at Tokyo Big Sight, TOKYO, JAPAN. Last year's Retail Tech JAPAN 2023 report can be read below.
The 39th general exhibition of retail information systems "Retail Tech JAPAN 2023" and the hybrid exhibition "Retail Tech JAPAN Online" were held from February 28. Thank you very much for coming.
On this page, we will introduce the event report and the four solutions we presented at the exhibition.
Exhibited Solutions
We exhibited our products in four booths.
TeamManage
TeamManage is a service that supports the entire deployment of devices critical to business transformation.
When making DX, considering the product selection and operation after introduction, we believe there are many people who have difficulty taking steps.
TeamManage offers a wide range of devices and solutions from the Fujitsu Group and other companies. In addition, you can rely on us to provide operation and maintenance support such as terminal repair and supplies after installation. You can use the service with monthly fee. so that you can start easily.
The features of TeamManage have been introduced at the exhibition in an easy-to-understand video. Please take a look. (Please watch with English subtitles.)
TeamManage video
In addition, the event showcased two solutions that TeamManage offers.
Hoopo, an outdoor location detection solution, and MOOV, a cloud POS system for second-hand stores.
Hoopo is a solution that enables you to understand the location and operation status of assets.
"MOOV" is a solution that enables the wholesale management of purchases, sales, and inventory at recycling and reuse stores.
We have prepared a video explaining the features, so please watch it.
TeamCloud/CM
It is a cash management and operation service that packages cloud, deposit and withdrawal machines, service centers, and security services. With the introduction of TeamCloud/CM, we will reduce the burden of working with cash and contribute to work style reform.
We also support the optimization of store operations by providing unified cash management at all stores.
At the exhibition, we demonstrated cash management and operation services using actual machines, and also introduced examples of efficiency improvements by automatically creating cash matching materials and analyzing store cash using various data such as deposit-and-withdraw machines, point-of-sale registers, and inspection results.
We have made an easy-to-understand video of the product features introduced at the exhibition. Please take a look. (Please watch with English subtitles.)
Help Desk Service
Support for a wide range of tasks, including handling inquiries, receiving repairs, and assisting with customer service on e-commerce sites, is provided by an AI chatbot (EC concierge) and a help desk. AI Chatbot FAQ Accelerate resolution time with automated responses, and connect with the help desk to resolve customer issues as soon as possible for inquiries that require conversation.
Depending on the urgency of the inquiry, the AI can be used differently from the human, so you can use it according to your convenience.
The customer commented, "I was able to get some tips as a solution to the current problem."
Store equipment multi-operation service and Store asset management service
Visualize IT lifecycle from equipment deployment to operation and maintenance. This service supports optimal utilization of customer working assets and provides a “single point of contact” for multi-vendor management. The feature is that you can extract the data you want from the reports or dashboards.
Along with the business improvement, we will also deal with outsourcing of customer business.
*We use AI to machine translate articles.
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