If we are not working to develop new and more efficient processes then we are not meeting the market’s requirements. One way of doing this is to implement systems such as the workflow engine provided by FUJITSU RunMyProcess.

Ben Johnson, General Manager Berendsen Fluid Power
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Berendsen Fluid Power

Berendsen Fluid Power migrates its core cylinder repair processes to an automated FUJITSU RunMyProcess platform, which has improved efficiency by 40 per cent.


For over 20 years, Berendsen Fluid Power has been at the forefront of Australia’s hydraulic industry. It offers unbeatable service and repair capabilities for all hydraulic product types and systems and is committed to providing quality service that lasts. Its service is relied upon by some of Australia’s best-known names, including BlueScope Steel, BHP, Anglo American, Hitachi Construction Machinery and Liberty OneSteel. With nine fully equipped workshops across the country, Berendsen is Australia’s largest specialist hydraulic services provider.


Berendsen relied on a combination of paperwork and Excel spreadsheets to track the progress of key repair projects. However, this was time-consuming and prone to human error. It wanted to find a more efficient, automated way to manage processes.


After trialling several digital solutions, Berendsen decided that FUJITSU RunMyProcess offered the best functionality and could be deployed using in-house resources. The company is now designing its entire repair management journey, involving ten different stages, around the new digital platform.


  • Process efficiency improvement of up to 40 per cent
  • Customer quotations now delivered in three to five days rather than one week
  • All relevant information, including photos, available at the touch of a button via an iPad app
  • Automated reports provide increased visibility and enable the speedy identification and resolution of problems

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