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Enterprise System Management - Microsoft® Platform

In today's demanding business environment, where maintaining operational costs to a minimum level is the main concern, you are beginning to realize the benefits of outsourcing IT operational services. Instead of maintaining in-house resources to manage your IT systems, you are opting out for outsourcing services. Likewise, you purchase only the services that you would need to minimize cost.

Fujitsu is aware of these needs and that is why we have developed the Total Systems Management (TSM), the core building block of all other Fujitsu Outsourcing Services and Solutions are built upon. We believe this is the key in providing a seamless and total service to you and offer you the best TCO in the market today. Our highly advanced Service Centre, equipped with a proven set of tools and procedures, manages the various tasks associated in running a demanding IT infrastructure.

We provide end-to-end control, monitoring and collection of statistics for all components of the Services. This includes the accumulation of data warehouse information required in generating management reports for performance reviews, contract administration and account management. This relevant information provides an overview in order to assess end-to-end system performance, and in turn, allows us to devise meaningful and measurable end-to-end service levels directly relevant to your business objectives.

Service Deliverables

With this service, we offer you overall data centre outsourcing or individual business outsourcing service as follows:

  • Data centre
  • Technical support
    • OS related
    • Network related
    • Storage related
  • Operation support
    • Routine jobs
    • Online monitoring
    • Batches processing
    • Data life cycle (backup/restore) operation
  • Printing and mailing services
  • Networking centre services
  • Desk side support services
  • Helpdesk and call centre services
  • Disaster recovery services

Customer Benefits

  • Development and management of a more simplified IT structure
  • Significantly cutting the cost in managing data processing
  • Less concern in terms of implementing new and future technology
  • Effectively minimizing the impact of managing human resources and procuring new systems