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  5. The Council of Reserve Forces and Cadets Associations transformed their IT landscape and now enjoys reduced service response times by 75 percent

The Council of Reserve Forces and Cadets Associations transformed their IT landscape and now enjoys reduced service response times by 75 percent

"We have gone from having a team of 25 to support us, to having a tier one supplier with 140,000 Fujitsu people on tap when we need them."

Dave Parles, Assistant Director, CIS Council of Reserve Forces’ & Cadets’ Associations (CRFCA)

Transforming IT through innovation

Customer

The Council of Reserve Forces’ and Cadets’ Associations (CRFCA) is a critical component of the current and future UK Armed Forces. It has two priority responsibilities: to provide advice to the Defence Council, as well as the Army, Navy and Royal Air Force, on matters that concern reserves and cadets; and conform to the Defence Plan.

Challenge

The Council of Reserve Forces’ & Cadets’ Associations (CRFCA) had been using a small, local service provider to manage its IT infrastructure; however, it was unresponsive and lacked operational transparency. It wanted to find a new managed service provider with the local presence and global resources to overhaul its environment.

Solution

Fujitsu supplied a dedicated, nine-strong service team which mapped the infrastructure and built the requisite service desk to support it. Fujitsu also conducted a co-creation workshop to explore new ways of working.

Benefit

  • Reduces SLA response times by 75%
  • Eliminates 20% of service calls through automation
  • Delivers cost savings of 10% annually, which is re-invested
  • Provides total operational visibility, enabling smarter decision-making
  • Helps CRFCA leverage existing MS investments

Télécharger

CS-2020May-CRFCA (905 KB)