Skip to main content



Fujitsu De-risks Journey for Service Providers Transitioning to Become Service Integrators

Fujitsu EMEIA

News facts:
  • Fujitsu launches new EMEIA-wide Service Provider Program, designed for and by its partners
  • Program de-risks the journey for service providers responding to intense competition by transitioning to become service integrators
  • Fujitsu’s approach emphasizes co-creation as the means to shift focus on to next generation ‘as-a-service’ customer solutions
  • Cloud-like sourcing model fits partner approaches with two risk-profile options
Munich, June 21, 2018 - Fujitsu today launches its new EMEIA-wide Service Provider Program, developed for and by partners. Designed to address the long-term shift in the way customers of all size are moving from a product-centric approach to a greater focus on IT-as-service, Fujitsu is building partnerships with forward-thinking service providers who are realigning their business models.
According to research firm IDC1, IT spending continues to shift from enterprises to service providers. Fujitsu is focused on enabling service providers to thrive in this market, by differentiating their offerings through service integration. The new Fujitsu Service Provider Program is designed to de-risk the potential challenges involved in this transition, enabling service providers to better compete with hyperscale cloud operators, and addressing the growing shortage of specialized IT skills. Fujitsu is offering service providers two different, cloud-like sourcing models to accommodate risk-profile options, based on 'growth' and 'de-risking' scenarios
Rüdiger Frickenschmidt, Head of Service Provider Business and IoT, Fujitsu EMEIA, says: “For service providers, competition is fierce and to thrive and compete successfully in the future demands a transition to become service integrators. To help de-risk that journey, Fujitsu’s new Service Provider Program provides the infrastructure excellence needed for peace of mind, plus access to our global expertise and innovation, with which we can co-create – with our partners – as-a-service solutions for customers. We are introducing a flexible model that gives our partners the power to focus on what their customers really need to achieve to win.”
A key aspect of the new Fujitsu service provider program is a shift in focus away from products, towards the co-creation of next generation ‘as-a-service’ customer solutions. This approach leverages the combined expertise of Fujitsu, which is itself a leading managed service provider, and xSP partners, which might be telco-based, managed service providers, co-locators or channel partners belonging to the Fujitsu SELECT Partner Program.
Both service providers and their customers benefit from flexible IT infrastructure capacity that adapts to business growth without interrupting operations. Fujitsu has identified a number of advantages from this approach that suit both service providers and end customers. Not only does the pay-as-you-use model reduce the requirements for capital investment in IT infrastructure, but also usage-based charging moves expensive hardware off the balance sheet. For customers, risk is also reduced, since there is a lower chance of technical lock-in or obsolescence of equipment, while planned and unplanned downtime is also lowered, thanks to the use of up-to-date technology. In turn, this helps service providers meet customer Service Level Agreements and avoid paying penalties for non-compliance. Additional benefits include the avoidance of failure through migration to new technologies, plus the outsourcing of service, maintenance, upgrades and technical recruitment and training.
Program offerings are split into three categories: Apps and Data, Hybrid Infrastructure and Next Generation solutions. Potential solutions in the application space could include modernizing data protection management or running a multi-tenant SAP environment. In the hybrid space, examples might include managing multiple cloud and on-premises environments, creating an app-store-like experience for multi-cloud access options or building an edge service to roll out to customer sites. Looking further ahead, a Next Generation solution could involve co-creating vertical solutions with quantum computing inspired technology based on Fujitsu’s advanced Digital Annealer.
Dirk Vromans, CTO of WorldStream, one of Fujitsu’s xSP partners in The Netherlands, says: “As a result of the new Service Provider initiative from Fujitsu, we can deploy new, specially customized servers for our customers within one hour. Fujitsu enables that speed and flexibility, and this helps keep us at the forefront of the market.”

Online resources

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see

About Fujitsu EMEIA

Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, Africa and India region (EMEIA), our 28,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit

Fujitsu Public Relations

E-mail: E-mail:
Company:Fujitsu Technology Solutions

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: 21 June, 2018
City: Munich