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Newcastle City Council - a new ‘best of breed' IT infrastructure

"We've achieved a huge amount in just three years and couldn't have done so much so quickly without Fujitsu's capability and capacity."

Ray Ward Head of City Service, Newcastle City Council

1966316700 Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new ‘best of breed' infrastructure with the latest enabling technology.

Ray Ward, Head of City Service, Newcastle City Council, says “Fujitsu was chosen because of the breadth of its overall approach. It offered a comprehensive package includingprogramme management, procurement and technical design assurance. Fujitsu worked with numerous suppliers to ensure that the new systems integrated successfully and were implemented in a structured and c o - ordinated way. We also agreed a guaranteed maximum price contract, which has managed the Council's exposure to risk.”

The new systems were implemented jointly by the Council and Fujitsu, with Fujitsu project managing the change, including close liaison with a number of agencies within the Council, such as ‘Your Homes Newcastle'. As a result, the Council has a fully-integrated application infrastructure, including Revenues and Benefits, Housing Management, and Document Management systems and a Payment Engine

Benefits

  • Cut costs – automation and de-duplication of processes and headcount reduction will save £28.5 million
  • Increased efficiency – a 25% increase in efficiency from streamlining processes and new ‘best practice' procedures
  • Improved customer service – 90% of citizens' requirements are dealt with on first contact and the choice and speed of accessing and paying for services has improved dramatically