Regional Support Center Manager

Qualifications:

• Must have a good technical understanding of infrastructure.
• Must have at least 3 years customer service experience.
• Must have a basic risk assessment and management capability.

All candidates for the above positions must have the ff: additional qualifications:

• excellent oral and written English communication skills.
• customer focused.

Roles and Responsibilities:

• Provide leadership to a team supporting technologies such as: Client Computing, IT Operations, Telecomm, Windows Server, UNIX/LINUX, Data Management, Internet Services, IT Security, Collaboration/Lotus Notes, and Documentum.
• Oversee successful completion of the following tasks for infrastructure platforms complying with client’s policies and procedures.
  
  1. Compliance with SLA metrics (eg. Issues tracking, Escalation, TTs/CRs updates/closures.
  2. Backup and restore operations (e.g. changing backup tapes, tape management, restore files, using onsite level 2 as smart hands to follow instructions.
  3. Disaster Recovery Plan exercise for all infrastructure service areas.
• Oversee the following tasks using existing client tools: Network and server monitoring using HP OpenView, HPinsight manager and other client’s tools; react to notification from the tools and performs diagnosis of the problem escalating to onsite for physical work or OEM if required; and provide routine and proactive platform analysis (eg, traffic analysis, server capacity management, etc) using existing client’s tools.
• Ensure tasks related infrastructure platforms, these are devices other than desktop devices e.g. switches, routers, servers are completed as required.
  These tasks includes but not limited to:
  
  • Change Control
  • IT Asset Management

---

Please send your resumes to:

Fujitsu Philippines, Inc.
Human Resources Department
E-mail:d.lim@ph.fujitsu.com
E-mail:t_s.medez@ph.fujitsu.com
E-mail:t_k.boreta@ph.fujitsu.com

Address:
	12TH Flr. Net Square Building, 3rd Ave cor 28th St., Crescent Parkwest Bonifacio Global City, Taguig City Philippines

We shall respond to qualified applicants only