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Voluntary Recall and Replacement of Laptop Battery Packs

January 08, 2016

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Update from August 27, 2015: Please confirm immediately, as there is a possibility of fire

Dear Valued Customer,
We thank you for your patronage of Fujitsu products.

As certain battery packs manufactured by Panasonic Corporation and used in Fujitsu laptops may ignite and result in fire, from August 27, 2015, Fujitsu has voluntarily been recalling and replacing the battery packs that may be affected. However, since that time, there was an instance of fire occurring with a battery that had not yet been replaced.

Accordingly, to prevent further instances, we ask customers to immediately confirm if they have battery packs stated in the below “Affected Battery Packs.” For customers who are uncertain how to confirm, please contact the below listed Contact Hotline. In the case that you are in possession of an affected battery pack, please apply for a replacement as explained in “How to Apply for a Battery Replacement.”

Fujitsu deeply apologizes for the inconvenience it has caused its customers, and asks for your cooperation in the battery pack recall and replacement.

Affected Products  

Your battery pack is subject to recall and replacement if your laptop is listed under the below "Subject Laptops" and the battery pack is listed under "Affected Battery Packs."

Subject Laptops

Certain Fujitsu laptop models from 2011 and 2012 may have battery packs subject to this recall. Battery packs replaced during repair, or with optional battery packs purchased separately, which are used in these models, may also be subject. Please click here to identify subject laptops.

Affected Battery Packs

Battery packs labeled with the following product numbers and partial serial numbers are subject to recall and replacement.

Affected Battery Packs
Product Number Partial Serial Number
CP556150-01 Z110802 to Z111212
CP556150-02 Z120102 to Z120512

The product number and partial serial number are printed beneath the barcode on a sticker attached to the battery pack, as shown below. Please check the areas marked in red.

  • Product number: Series of alphanumeric characters beginning with "CP"

P/N:CP556150-01and P/N:CP556150-02

P/N: CP556150-01 or P/N: CP556150-02 are affected.

  • Partial serial number: Alphanumeric characters beginning with "Z" after the hyphen

Z110907

How to check the battery pack's product number and serial number

IMPORTANT: When removing the battery pack to confirm the product and serial numbers, please ensure the computer is turned off, unplug the AC adapter, and then remove the battery pack.

How to Apply for a Battery Replacement (Customers Based in Japan)

The following information is required when applying for a replacement:

  • The battery pack's product number and serial number
  • The laptop's model name and serial number

Click here (Japanese language only) to confirm whether your battery pack should be recalled and to apply for a replacement if necessary.

How to Use Your Laptop Safely Until Battery Replacement

We ask that customers whose laptop battery pack is affected take the following two steps to use their laptop safely until the battery pack can be replaced. We apologize for the inconvenience of only being able to use your laptop with the AC adapter.

  1. Please use your laptop with the battery pack removed.
    • When using your computer, please remove the battery pack and plug in the AC adapter.
    • When removing the battery pack, please make sure the laptop is turned off, and the AC adapter is unplugged.
  2. Please store the battery pack appropriately once it is removed.
    • Please store the battery pack in a cool, dark place away from flammable objects.
    • Please do not charge the battery pack while storing it.

Contact Hotline

Please use the following to contact Fujitsu regarding replacement of battery packs.

Japan

FMV Battery Pack Replacement Query Hotline:
電話 Telephone Number: 0120-924-632 (Support in Japanese)
Operating Hours: 9:00 - 17:00 (Japan time)

Outside Japan

AMERICAS: 1-800-8FUJITSU
EMEIA
APAC

※The contents of this notification are accurate at the time of disclosure, but are subject to change without notice. We thank you for your understanding.

Japan

Consumer Laptops

Consumer Laptops
Sales Periods Series Models
2011 Winter Models LIFEBOOK PH74/E FMVP74EB, FMVP74EW
LIFEBOOK
PH74/EN
FMVP74EN37, FMVP74EN38
LIFEBOOK
PH75/EN
FMVP75EN37, FMVP75EN38, FMVP75EN57, FMVP75EN58
LIFEBOOK SH54/E FMVS54EB, FMVS54ER, FMVS54EW, FMVS54EWG, FMVS54EWTK
LIFEBOOK
SH54/EN
FMVS54EN37, FMVS54EN38, FMVS54EN57, FMVS54EN58
LIFEBOOK SH56/E FMVS56EBC, FMVS56ERC, FMVS56EWC
LIFEBOOK SH76/E FMVS76E
LIFEBOOK
SH76/EN
FMVS7EN5B7, FMVS7EN5B8, FMVS7EN5S7, FMVS7EN5S8, FMVS7EN7B7, FMVS7EN7B8, FMVS7EN7S7, FMVS7EN7S8
2012 Spring Models LIFEBOOK
PH75/GN
FMVP75GN37, FMVP75GN38, FMVP75GN57, FMVP75GN58
LIFEBOOK SH54/G FMVS54GB, FMVS54GBG, FMVS54GMG, FMVS54GR, FMVS54GW, FMVS54GWG, FMVS54GWTK
LIFEBOOK
SH54/GN
FMVS54GN37, FMVS54GN38, FMVS54GN57, FMVS54GN58
LIFEBOOK SH56/G FMVS56GBC, FMVS56GRC, FMVS56GWC
LIFEBOOK SH76/G FMVS76G, FMVS76GTK
LIFEBOOK
SH76/GN
FMVS7GN5B7, FMVS7GN5B8, FMVS7GN5S7, FMVS7GN5S8, FMVS7GN7B7, FMVS7GN7B8, FMVS7GN7S7, FMVS7GN7S8
2012 Summer Models LIFEBOOK
PH75/HN
FMVP75HN37, FMVP75HN38, FMVP75HN57, FMVP75HN58
LIFEBOOK SH54/H FMVS54HB, FMVS54HR, FMVS54HW
LIFEBOOK
SH54/HN
FMVS54HN37, FMVS54HN38, FMVS54HN57, FMVS54HN58
LIFEBOOK SH56/H FMVS56HBC, FMVS56HRC, FMVS56HWC
LIFEBOOK SH76/H FMVS76H, FMVS76HTK1, FMVS76HTK2
LIFEBOOK
SH76/HN
FMVS7HN5B7, FMVS7HN5B8, FMVS7HN5S7, FMVS7HN5S8, FMVS7HN7B7, FMVS7HN7B8, FMVS7HN7S7, FMVS7HN7S8

Enterprise Laptops

Enterprise Laptops
Sales Period Series Models
2011 Second Half
Models
LIFEBOOK P771/D FMVNP5CE, FMVNP5CG, FMVNP5CM, FMVNP5NE, FMVNP5NER, FMVNP5NEU, FMVNP5NEZ, FMVNP5NG, FMVNP5NGR, FMVNP5NM, FMVNP5NMR, FMVNP5NMU, FMVNP5YE, FMVNP5YER, FMVNP5YG, FMVNP5YM, FMVNP5YMR
2012 First Half
Models
LIFEBOOK
A552/EW
FMVYN2C21
LIFEBOOK A572/E FMVNA6GE, FMVNA6HE
LIFEBOOK
A572/EW
FMVYN2A21, FMVYN2B21, FMVYN3A21, FMVYN3B21
LIFEBOOK E742/E FMVNE6H1E, FMVNE6HE, FMVNE6HG, FMVNE6HM, FMVNE6J1E, FMVNE6J1M, FMVNE6JE
LIFEBOOK E752/E FMVNGE6HM
LIFEBOOK P772/E FMVNP6GM, FMVNP6HE, FMVNP6HER, FMVNP6HG, FMVNP6HM, FMVNP6HMR, FMVNP6ME
LIFEBOOK S752/E FMVNGS6HE
LIFEBOOK S762/E FMVNS6GE, FMVNS6HE, FMVNS6HER, FMVNS6HG, FMVNS6HM, FMVNS6HMR, FMVNS6XE, FMVNS6XER, FMVNS6XM

Optional Battery Packs

Optional Battery Packs
Product Type Models
Internal Battery Packs (L) FMVNBP210

Outside of Japan

AMERICAS

Subject Laptops

Subject Laptops
Sales Period Series Models
2012 Models LIFEBOOK S752 FPC04719AK

The below series, which have had their battery packs replaced during repair, or that use optional battery packs purchased separately, may also be subject.

LIFEBOOK E752, LIFEBOOK S762, CELSIUS H720, LIFEBOOK P772, LIFEBOOK P701, LIFEBOOK P771, LIFEBOOK P702, LIFEBOOK P770, LIFEBOOK T580, LIFEBOOK S752

Optional Battery Packs

Optional Battery Packs
Product Type Models
Battery Pack FPCBP325AP

Contact Hotline: 1-800-8FUJITSU

EMEIA

EMEIA
Sales Period Series Models
2012 Models LIFEBOOK E752 FPC03481BK, FPC03483BK, FPC03484BK, FPC03485BK
LIFEBOOK E782 FPC03486BK
LIFEBOOK P702 FPC02422BK
LIFEBOOK P772 FPC02424BK, FPC02425BK, FPC02426BK
LIFEBOOK S752 FPC04705BK
LIFEBOOK S762 FPC04654BK
LIFEBOOK S782 FPC04712BK
LIFEBOOK S792 FPC04653BK
CELSIUS H720 FPC07309BK

The below series, which have had their battery packs replaced during repair, or that use optional battery packs purchased separately, may also be subject.

LIFEBOOK E752, LIFEBOOK S792, CELSIUS H720, CELSIUS H730, LIFEBOOK P772, LIFEBOOK P701, LIFEBOOK P771, LIFEBOOK P702, LIFEBOOK P770, LIFEBOOK P8110, LIFEBOOK T580, LIFEBOOK S752, LIFEBOOK S782, LIFEBOOK E782, LIFEBOOK S762, LIFEBOOK E751, LIFEBOOK S751, LIFEBOOK S781, LIFEBOOK S761, LIFEBOOK S760, LIFEBOOK E781, LIFEBOOK S710

Optional Battery Packs

Optional Battery Packs
Product Type Models
Battery Pack FPCBP351BK, FPCBP325BP, FPCBP387BP

Contact:http://www.fujitsu.com/hk/support/products/computing/pc/ap/service/warranty-local.html 

APAC

APAC
Sales Period Series Models
2012 Models LIFEBOOK E752 FPC03490DK
LIFEBOOK P772 FPC02430DK
LIFEBOOK P702 FPC02427DK
LIFEBOOK S792 FPC04684DK
LIFEBOOK SH772 FPC04655DK
LIFEBOOK SH792 FPC04689DK

*Within the models which were sold in China, only SH772 is the target model

The below series, which have had their battery packs replaced during repair, or that use optional battery packs purchased separately, may also be subject.

LIFEBOOK E752, LIFEBOOK S792, , CELSIUS H730, LIFEBOOK P772, LIFEBOOK P701, LIFEBOOK P771, LIFEBOOK P702, LIFEBOOK P770, LIFEBOOK P8110, LIFEBOOK T580, LIFEBOOK S752, , LIFEBBOK PH701, LIFEBOOK PH702, LIFEBOOK S710, LIFEBOOK SH572, LIFEBOOK SH762, LIFEBOOK SH771, LIFEBOOK SH772, LIFEBOOK SH792, LIFEBOOK TH550, LIFEBOOK S762

Optional Battery Packs

Optional Battery Packs
Product Type Models
Battery Pack FPCBP325D, FPCBP325U, FPCBP325, FPCBP333, FPCBP354DK

Contact:http://www.fujitsu.com/hk/support/products/2015-battery-recall.html