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Fujitsu Wins New EUR 60 Million Contract to Drive Industrialization and Expansion for Credit Management Services Leader Lowell

Fujitsu EMEIA

News facts:
  • New comprehensive six-year contract supports Lowell’s expansion by integrating recent acquisitions, standardizing and industrializing IT
  • Fujitsu’s consumption-based solution includes multi-lingual help-desk support, AI-based Social Command Center service automation, hybrid IT and multi-cloud orchestration, digital workplace managed services as well as network and applications support
  • Solution leverages Fujitsu’s global scale, enables Lowell to transform its operating model, providing flexibility and control for future growth and change in a regulated market
London, October 11, 2018 – Fujitsu today announces a major new contract from Lowell1, the second largest credit management services company in Europe. The six-year, 60 million Euro contract enables Lowell to accelerate its growth strategy and to industrialize and standardize its IT operating model across six European countries2. By partnering with Fujitsu, Lowell benefits from cutting edge and proven global services at scale, embracing digital technologies in order to better serve its customers.
Selecting Fujitsu to harmonize its diverse IT landscape3 is part of Lowell’s strategy to leverage its increasing scale through efficiencies and introduce digital technologies such as robotics and Artificial Intelligence (AI). The fast-growing financial services firm is also strengthening its underlying systems ready to enter new markets and segments. Fujitsu is providing maximum business agility through an industrialized and standardized services platform coupled with the flexibility of a consumption-based delivery model.
Lowell’s choice underlines Fujitsu’s position as one of very few global-scale integrators able to provide seamless implementation and management of IT services across diverse and global financial services business. Fujitsu has both the technical skills and the partnerships with hyperscale cloud providers in place that enable the planning, orchestration and delivery of complex, multi-cloud-based services.
The contract includes an international service desk providing English and Nordic language support and service automation via Fujitsu’s AI-based Social Command Center, digital workplace managed services and networks, LAN and applications operations support. The comprehensive solution is underpinned by a suite of Fujitsu managed security services, critical to Lowell due to the stringent financial services audit and compliance requirements from both the company’s clients and regulators, including the UK’s Financial Conduct Authority.
Gary Edwards, Group Chief Information Officer at Lowell, says: “Fujitsu particularly impressed us by really getting to grips with our business and highlighting the opportunity for Lowell to rethink our operating model to take advantage of our increasing scale. That approach enabled Fujitsu to propose a solution that not only drives scale efficiencies for Lowell, but also applies innovative robotic and AI technologies to generate even greater savings, flexibility and agility. This underpins Lowell’s mission to make credit work better for all.”
Paul Patterson, Senior Vice President Head of Sales and Country Leadership at Fujitsu EMEIA, comments: “Lowell is an ambitious, fast-growing organization that understands the central importance of IT and innovation to its business strategy. Fujitsu is one of very few IT integrators and managed service providers with the global scale, hybrid IT capabilities and the depth of technical and language skills to support companies like Lowell and we are extremely excited to be part of their continuing success story.”

Notes to editors
1Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden and Estonia. Lowell’s unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third party collections and business process outsourcing. With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell was formed in 2015 following the merger of the UK and German market leaders: the Lowell Group and the GFKL Group. In 2018, Lowell completed the acquisition of the carve-out business from Intrum, which has market leading positions in the Nordic region. It is backed by global private equity firm Permira and Ontario Teachers’ Pension Plan. For any media queries specific to Lowell please contact Jason Clarke, Tel: +44 345 300 9410 (Ext: 30339) / Mobile: +44 7768 260 293 / email:
2The six countries are: Denmark, Estonia, Finland, Norway, Sweden and the UK.
3Deploying Fujitsu’s VMware-based Managed Private Cloud Services enables Lowell to create a hybrid IT environment with the flexibility and control necessary for consumption-based rapid provisioning of virtual machines. This approach uses a utility-based compute, memory and storage model and the ability to layer on additional managed services, in line with changing stakeholder requirements and expectations.

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see

About Fujitsu EMEIA

Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, India and Africa region (EMEIA), our 27,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit

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Date: 11 October, 2018
City: London