Fujitsu and nVision Support Digital Transformation at Lombard International Assurance

Connect provides online and secure access to client data, and transaction information. In designing the new platform, Lombard International Assurance placed significant emphasis on ensuring a positive user experience, specifying a user-friendly platform that puts all the required information at the fingertips of its partners. Thanks to a co-creation approach, where partners were involved in the process from the outset, Lombard International Assurance could ensure a very high level of buy-in. In fact, the new platform has earned such a high level of adoption that it has already led to a reduction in inbound call center enquiries.

The new Connect platform features a clean, easy to navigate interface to a variety of digital services, and secure online access to customer data, including transaction information, all within two clicks. A dashboard with intuitive navigation provides real-time visibility of policy details and latest valuations of customer net assets. As a result, Lombard International Assurance partners and their clients can easily monitor transactions and queries, while staying abreast of investment performance.

To design and develop a successful platform, all stakeholder groups were represented from the beginning. In the first phase, Lombard International Assurance ran a workshop to identify stakeholder needs, bringing together its business and IT departments with sales partners and the user experience team at nVision. These requirements translated into a working prototype which was then tested extensively with a wider group of partners. Multiple subsequent rapid rounds of input and revisions helped shape and refine the platform. This agile approach delivered a great end-result, by ensuring that both internal and external stakeholders were actively engaged from the outset.

Cédric Jadoul, Head of Digital Strategy, Business and Application Services at Fujitsu Luxemburg, comments: "Excellent levels of partner acceptance for the Connect platform simply underline that the co-creation approach has been a huge success for Lombard International Assurance, for nVision, and for Fujitsu. We brought business divisions, back-office teams and partners together to respond to a global need. A key factor in unlocking this digital transformation was the ‘fail-fast’ approach of our agile methodology. This allowed us to quickly test ideas, make and correct mistakes, and deliver a solution that meets both the exacting requirements of the business and its partners alike. User feedback is overwhelmingly positive and is testament to the reputation of Lombard International Assurance as a leading digital innovator in the financial services industry.”

Renaud Marquet, Head of IT at Lombard International Assurance, adds: "We now have a platform that is unrivalled in the industry. The co-creation approach that was orchestrated by Fujitsu and nVision to develop Connect not only saved us a great deal of time, but also ensured excellent engagement from all stakeholders in the project. Thanks to Connect, our partners and their customers can enjoy an effortless, intuitive, self-service approach to finding policy and investment information. Since it is now also far easier to spend moments on a mobile device to access information rather than minutes on a call, we have also seen a reduction in the number of calls to our call center.”

The Connect platform is currently being deployed with Lombard International Assurance's partners. A further phase of development to create even more features is already underway.