Fujitsu Citizen Services Hub on ServiceNow
Transform the Citizen Experience
How you can benefit from enhanced Citizen Engagement with Fujitsu & ServiceNow
The Fujitsu Citizen Services Hub on ServiceNow is designed to revolutionize the way citizens and partners interact with councils and government agencies. With a focus on modernizing technology, including Generative AI and Machine Learning, we are committed to providing them with seamless, consumer-like interactions across councils, departments and agencies. Request services more easily, with in built validation services are provisioned more efficiently and costs reduced. Backed by ServiceNow’s Public Sector Data Model councils and government agencies can make informed decisions with access to up to date and validated data.
The outcome is a better experience for both citizens and employees.
A new model of government has been expedited by the pandemic. There has been an increased requirement for fast, intense and agile government intercession, together with the continued emergence and growth of digital consumerism. This has shone a light on effective government service delivery to the collective experiences and wellbeing of the individual citizen and the wider communities they form. Expectations of the citizen as a commercial customer also continues to increase and within this paradigm, the pressure on public sector organisations to break down all barriers to deliver a seamless service experience is intense. Customer Focused, Community First.
We draw on our decades of experience working with governments around the globe to help you redesign existing services and develop new innovative ‘no touch’ services that will improve the lives of your citizens and reduce your operational costs.
How Does Fujitsu Support & Deliver?
In workshops, held virtually or in person, our ServiceNow industry team uses pre-built citizen compliant workflows and our Service Excellence Methodology that will help you to prioritise which additional services are ripe for transformation. Our experts collaborate with your team to generate ideas and convert them into eGovernment services using the ServiceNow platform and Fujitsu’s prebuilt workflows, embedded Artificial Intelligence and Machine Learning. We demonstrate how, by using no-code and lowcode options, meaning you will no longer be dependent on the IT department to deliver new and improved government services.
What are the benefits?
The Fujitsu Citizen Services Hub helps you to innovate faster whilst optimising your workflows, for your citizen, visitors and partners this means:
Increased and improved interaction between citizens and local governments
Improved operational efficiency
Consistent citizen experience
Improved efficiency and transparency of government services
Regular communication to citizens
Transform you public service platform
- Citizen compliant pre-configured workflows.
- Custom-designed portal that helps citizens easily request public services from any device and find updated information.
- AI Powered automation to drive operational efficiency and reduce costs.
- Empower agents to focus on high-value tasks by automating on-demand responses to common requests.
- Get tangible results fast by leveraging Fujitsu’s Enable Way methodology to co-create and implement rapid solutions, often within just 90 days.
Why Fujitsu & ServiceNow?
Strong understanding of the Public Sector Fujitsu has a long and reputable track record in assisting Public Sector organisations realise their digital potential
Distinguished partnership As an Elite Partner we are leaders in offering development, co-creation, and co-delivery within the ServiceNow ecosystem
Experts in Systems Integration & Managed Services As a Global Systems Integrator and Managed Services Provider, we offer unique insights, solutions and expertise that can benefit any situation
Customer centric We are known for our customer focus and support Our focus is to build on our ability to manage the continual change
Maximise return on investment Using our capability in business transformation and ServiceNow’s insights, we can ensure your organisation makes the most of its digital investment
Get in touch
Let us assist you in solving your business challenges.
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