The Information Paradox
Proving Business Benefits
IT spending is the largest single capital investment for most enterprises, ranging from routine productivity improvements to all-out business transformation. A widely-held belief is that increasing IT investment is always desirable. However, the real business benefits achieved by increased IT spending are difficult to identify and measure and sometimes seem impossible to prove—an “information paradox” that often troubles executives when challenged to justify IT spending.
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Getting More Value
Originally published in 1998 and revised in 2003, this project was led by John Thorp, for many years a senior consultant with Fujitsu Consulting. The Information Paradox, which has been sold in many countries over the last decade, will help you understand how to get more value from your IT investments. Explore critical issues of managing information technology that have a bottom-line impact. Discover methods, tools and techniques for effectively merging business information and technology. Improve your odds of success in managing IT-enabled change in your organization. Authored by a team of top IT consultants and practitioners, The Information Paradox introduces a unique, client-tested framework called the "Benefits Realization Approach."
Benefits Realization Approach
The Benefits Realization Approach is a business benefits-focused IT methodology packaged into ResultStation™, one of the five process domains of Fujitsu Consulting’s proprietary Macroscope® business transformation methodology. Formalized processes, techniques, guidelines and templates offer a proven way to manage all organizational assets and drive real business value. With ResultStation and the Benefits Realization Approach, your organization can better select the right business and technology investments, turn those investments into tangible results—and overcome the dreaded “information paradox.”
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Fujitsu Consulting acknowledges the invaluable expertise and insight of John Thorp, who led the team effort that wrote The Information Paradox. John Thorp, now president of The Thorp Network (www.thorpnet.com), is a frequent speaker on various aspects of strategic planning, information as a strategic resource and the effective management of information technology.
Inside The information Paradox
Part One
The first part of the book introduces the Information Paradox challenge and makes the case for a new benefits-realization mindset. Learn how the Benefits Realization Approach enables organizations to better manage complexity and increased risk with technology investments to enable business transformation.
Part Two
Part two explores benefits-realization concepts further and introduces the necessary fundamentals for changing the way people think about managing their investments using our Benefits Realization Approach. Understand how employing effective program management, portfolio management and full cycle governance processes help the benefits realization process from start to finish.
Part Three
This section moves to an in-depth discussion of the three necessary conditions for effective implementation of the Benefits Realization Approach: activist accountability; relevant measurement; and proactive management of change. Part three includes client success stories providing true examples of the value delivered by the Benefits Realization Approach.
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Part Four
The last part of the book shows you how to kick-start projects using the Benefits Realization Approach with many options for incorporating the benefits realization mindset and practices into your organization. Assess where you are today, how much change you are willing to undertake, secure support “from the top” and make the first practical steps for getting the most value from your IT investments.
