Fujitsu Customer Advisory and Support Excellence for ServiceNow
Unlock value from your ServiceNow Investment faster
How you can benefit from enhanced Citizen Engagement with Fujitsu & ServiceNow
Unlock the full potential of your ServiceNow investment, boost adoption, and fuel innovation with Fujitsu's Customer Advisory and Support Excellence (CASE), a subscription-based service tailored to provide you with maximum value. Enterprises have experienced remarkable results, tripling their ROI, achieving higher adoption rates, and surpassing seemingly unattainable goals, all thanks to CASE supercharging ServiceNow capabilities.
Maximise Your ServiceNow Investment with Our Free E-Book!
Is your ServiceNow investment delivering the ROI you expected? If not, you're not alone. Many businesses struggle to utilise the full potential of their ServiceNow platform. That’s where we come in.
At Fujitsu, we specialise in turning potential into performance. Our comprehensive E-Book, ServiceNow ROI: Turning Potential into Performance, is packed with strategies to help you achieve significant and measurable business benefits.
Strategy and Advisory
CASE delivers strategic roadmaps for ongoing investment, ideas and innovation accelerators, offering resource flexibility with access to expert advisory and ServiceNow capability. By focusing on value realisation, we help you reduce fixed costs and achieves more outcomes with less time.
- Strategic roadmap to ensure the right platform capability is aligned to your strategic objectives and key initiatives.
- Executive dashboard to provide executives with business insight to drive decisions.
- Automation review to prioritize and understand the best targets for automation investment.
- Governance and operating model review to establish rules and processes for rapid decision making and reduce time to value for new demands
- License review for clarity on compliance and optimization of ServiceNow license entitlements.
Platform Security and Health
The CASE team is there to ensure that your platform remains secure, healthy and up to date, ready to take increase adoption and leverage more capability to increase the return on your Investment. We will help you become proactive around your licensing and ensure your instance maintains the latest security best practices.
- Health check to help govern technical best practices and reduce technical debt.
- Security review for platform protection and enhanced compliance.
- Configuration review to understand and optimize your existing configuration.
- Upgrade and upgrade planning to drive a proactive, stress-free upgrade.
Support, Maintenance and Continuous Improvement
CASE augments and supports your teams to provide what you need, when you need it. Access any of Fujitsu’s domain expertise through flexible hours of capacity. We are there to help you to continue to get more value from service now, from taking on work to mentoring, training and even recruiting to help you build your capability.
- Hours of capacity provide on-demand to access the right expertise at the right time.
- Support and admin to support your platform and keep it running smoothly.
- App factory to drive digital transformation and enterprise service management at scale.
Stop Project Scope Creep with CASE
We know how frustrating it is when projects go off track due to unexpected changes. Scope creep can lead to delays, increased costs, and constant redesigns. But there's a better way!
- Implement effective change management
- Keep stakeholders in the loop
- Conduct regular project reviews
- Set clear goals and allow for flexibility
Our E-Book shows how CASE can help manage scope creep without disrupting your main project goals.
How CASE Transforms Flex Capacity Management in Modern Organisations
Feeling stuck with rigid resource planning? It’s time for a change!
Discover how Fujitsu’s CASE model can transform your flex capacity management.
- Scalability: Adjust resources effortlessly to match demand.
- Cost Efficiency: Save money with on-demand expertise.
- Continuity: Keep operations smooth during any leave.
- Agility: Tackle high-priority issues with the right support, right when you need it.
Why Choose CASE?
Consultancy led, Value Driven
- CASE is a consultancy led, value driven service to gain maximum value from your ServiceNow investment
Expert Guidance
- Our team of experts provides strategic advice to significantly boost your ROI.
Structured Process
- We follow a proven process that includes goal alignment, baseline measurement, implementation, and continuous support.
Transparent Reporting
- Access real-time data and detailed reports on your ROI through our CASE Value Dashboard.
Continuous Improvement
- We offer ongoing support and quarterly reviews to ensure your investments align with your long-term goals.
Fujitsu CASE + ServiceNow Impact from ServiceNow and Fujitsu
Fujitsu’s Customer Advisory and Support Excellence (CASE) offering, when combined with ServiceNow’s Impact, creates a powerful synergy between our combined organizations, aiming to maximize the value of the ServiceNow platform for our customers by accelerating their digital transformation journey. Through the combined offering, clients will gain AI-driven insights combined with human integrity to help adopt their ServiceNow solutions quickly, optimize platform health, and amplify expertise with greater adoption, ultimately realizing value faster.
Accelerate Adoption
Ensure a higher platform adoption rate by strategically aligning initiatives with the your business
Faster Innovation
Flexible capacity and thought leadership
Increase value from your investment
Demonstratable value
Why Fujitsu & ServiceNow?
Deep industry and domain knowledge
Fujitsu has a long and reputable track record in assisting organisations realise their digital potential
Strategic partnership
As an Elite Partner Globally we are leaders in offering development, co-creation, and co-delivery within the ServiceNow ecosystem
Experts in Systems Integration & Managed Services
As a Global Systems Integrator and Managed Services Provider, we offer unique insights, solutions and expertise that can benefit any situation
Customer centric
We are known for our customer focus and support
Maximise return on investment
Using our capability in business transformation and ServiceNow’s insights, we can ensure your organisation makes the most of its digital investment
Ian White – Global Head of CASE & Managed Services
“Our vision is to provide the right expertise at the right time to our customers through our CASE offering. Our mission remains the same as it's always been - to get more value out of the ServiceNow platform.”
Ready to Make the Most of Your ServiceNow Investment?
Let Fujitsu help you turn your ServiceNow investment into a powerful driver of business growth and efficiency. Together, we can achieve unparalleled results and ensure your platform delivers the maximum ROI.
