Want to know more about how Fujitsu can help you achieve your digital transformation vision?
Customer Experience (CX) Consulting
Customer Experience (CX) Consulting
Unlock experience value through CX consulting
At Fujitsu, we understand the importance of delivering exceptional customer experiences. That's why our CX consulting services are designed to help organizations overcome common challenges and achieve their customer experience goals. From understanding customer data and insights, to creating a cohesive customer journey, our experts will work closely with you to develop a customized plan that aligns with your business strategy.
"With our guidance, you'll be able to deliver a seamless, personalized experience that drives satisfaction, loyalty, and advocacy, ultimately leading to sustainable revenue and business growth."
Victoria Thibeau, Head of Management Consulting Services & Solutions, Fujitsu North America, Inc.
Introducing Customer Experience Consulting
Our approach
Human-centric
Understanding customer needs and designing solutions accordingly.
Value-led
Creating value for clients and stakeholders.
Outcome-focused
Delivering measurable results.
CX maturity workshop
The Fujitsu CX Maturity Workshop (CXMW) is a comprehensive assessment of your current level of customer experience maturity, identifying areas for improvement and creating a roadmap for achieving your business goals. Our experts use a multi-faceted approach to assess a service, targeted groups of stakeholders, specific end-user applications, or specific customer-centric use cases, to understand where you stand in terms of CX maturity.
This process allows us to identify areas that need attention. By understanding the current state of your customer experience, our maturity workshop provides actionable insights and strategies that will help you drive business growth, increase customer satisfaction, and stay ahead of the competition.
Research and journey mapping
The Fujitsu CX journey mapping services are designed to help organizations understand and optimize the customer experience by mapping out customer/employee journeys, from start to finish. Our experts work closely with your team to identify and map all touchpoints, analyze customer interactions and emotions, and identify pain points and opportunities for improvement. However, what sets our journey mapping services apart, is our emphasis on testing the customer journey with real people and scenarios to ensure that the final plan is accurate and effective.
By testing customer journeys in this way, we can ensure that the solutions we recommend are tailored to meet the unique needs of your customers and meet your business goals. With our journey mapping services, you can create a truly exceptional customer experience that drives satisfaction, loyalty, and advocacy, leading to increased revenue and business growth.
Research
Research industry, key trends, client’s business and competition.
Define/review personas
Create personas for customer and employee segments, including strategic partners in the CX ecosystem.
Touchpoint analysis
Access physical and digital channels, and touchpoints, work through all interactions.
Journey maps
Walk in the shoes through the customer journey to develop maps that capture effort, time, outcomes, and emotions.
Find hotspots
Uncover experiences that do not match up with business core values, and customer principles, or customer needs/expectations.
CX Journey Mapping Services Snapshot
Visualize the strategic improvements for enhanced satisfaction and business growth through journey mapping your customers’ experience.
