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January 2nd, 2020 JST
From the evening of December 31st, 2019 JST, ScanSnap software download, installation process and related services have not been available due to a DNS failure.
We completed to recover the services around 15:30 on January 1st, 2020 JST and confirmed the services working correctly. But this service outage depends on the DNS environment of your network and it will be within a few days after the completion of the service restoration or more depending on the environment.
We have confirmed that our services are already available on some environments, but some are still unavailable as of January 2nd JST. Please try the following workaround for the ScanSnap software downloads, installation process and related services.
We deeply apologize for the inconvenience and thank you for your understanding.
1. ScanSnap Software Download
If you are unable to connect to the ScanSnap download page which URL is http://scansnap.com/d/, please download from the link below.
ScanSnap Home (*1), ScanSnap Connect Application
About ScanSnap Home Installation and Activation
ScanSnap Home is automatically activated after it is installed.
The message "The network connection is not responding. Check the network status and try again" may be displayed, but you can use ScanSnap Home. At a later date, the authentication will be performed after the connection recovered from your network is available.
ScanSnap Home is activated during ScanSnap connection setting after installation.
However, the scanner cannot be used because the authentication server cannot be accessed in the network environment and the initial settings cannot be completed. Please connect to another network to authenticate, or wait until the connection from your network is restored and try again.
Nuance Power PDF V2/PDF Converter V6
Nuance PowerPDF V3
2. ScanSnap Help
If you are unable to connect to the ScanSnap Help which URL is http://scansnap.com/m/, please refer to the link below.
Let's Get Started
Difference between ScanSnap Home and ScanSnap Manager
ScanSnap Troubleshooting "The ScanSnap Cannot Establish a Connection (iX1500)"
We apologize for the inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on 31 December 2019. Users were unable to access our ScanSnap Cloud services due to DNS server problems but this has been resolved, and services are now back up running. Resolve may vary depending on your environment. If you are not able to access, please access after a while.
January 1st, 2020 21:10 JST
We have confirmed that our service is working correctly but, we have also found that this service outage depends on your network environment to reflect update of DNS information. It may vary take a few days to be available on your network.
We are very sorry for your inconvenience and thank you for your understanding.
It has recently come to our attention that certain websites are using “Fujitsu” and “ScanSnap” names without our permission, apparently stating that they are providing product information and software downloads. Fujitsu and its affiliates have no relationship with such websites. For security reasons, it is recommended that users avoid accessing uncertain websites, since they may or may not involve potentially fraudulent information and/or malicious code. Please refer to our official websites:
The security update for protecting N7100, N1800, and fi-6010N from being infected with the ransomware called WannaCry is available. It is recommended that this security update be installed onto the network scanners. Click the network scanner model name above to be directed to the webpage where the download for the security update is available.
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