Device lifecycle management services

Together, we will design a service package that meets your needs

We are Fujitsu Product Services – the Nordic branch of a global life-cycle service for IT equipment. We help you and your employees succeed by offering the best IT life-cycle service, support and inspiration on the market. Our operations are based on transparency, safety and sustainability. We can help you achieve your goals and find solutions that will benefit you for years to come.

Sabina

Your experience is important to us

"We do things in a humane way that is reflected in everything we do together. We listen, and we understand your needs. Immediate attention and a respectful attitude yield a good service experience for you and your colleagues — together we will make your business even better."

Sabina
Product Services Manager

Pekka

We make the international easy and the complicated simple

"We want to further extend and simplify the life-cycle service of your company's equipment. We focus on the essentials and make sure that equipment acquisition, buffering, delivery, financing, maintenance, registration management, replacement, as well as recycling, work reliably and cost-effectively in all your locations—whether in Finland or abroad. We keep our promise, and we improve our service by regularly completing agile development projects."

Pekka
Supply Chain Solution Architect

Mikko

We innovate new

"We understand your business and help create new value. Together, we map out the model that serves you best. We develop new solutions by collecting and utilizing data that we use as the basis of our decision-making. This way we can reduce costs improve employee and customer experiences, and increase competitive advantage as well as operational agility."

Mikko
Business Development Manager

Juha

Responsible cooperation

"Responsibility guides our relationship with you. We are committed to the UN Agenda 2030 sustainable development goals, which guide our activities as we develop the different areas of IT equipment life-cycle service with you."

Juha
Head of Nordic Supply Chain

Read more about the responsibility of our service »

Four reasons to choose Fujitsu Product Services

- Custom life-cycle service
  We want to understand your company's operations as well as possible so that we can integrate our services into your processes and make your everyday work life easier. Our equipment specialists listen to your needs with a sensitive ear – and then propose a life-cycle service designed specifically for your organization.
- Versatile device selection
  We will find the responsibly-manufactured device selection that best serves your mix of users by mapping out the possibilities, together with device manufacturers.
- Device orders and registry management
  Placing device orders and managing the device registry is easy for your company if we integrate, for example, with the ServiceNow system that you already use. Alternatively, you can use our KlickIT order system and the Miradore device registry.
- Device calibrations and pre-installation processes
  Have you thought about which software distribution method is best for your company? Are you considering, for example, deploying Microsoft's cloud-based Azure Active Directory devices using Intune and Autopilot technology? Our experts can help you build agile device-validation and pre-installation processes.
- Ownership and financing model
  Together with our financing partner, we will find the most suitable equipment ownership or financing model for you. In this way, you can use the equipment in a cost-effective way, with the help of the solution that best supports your business.
- Starting the service
  Our project team takes care of quick and safe service start-up within the agreed time frame.
- Your designated customer team will ensure that the life-cycle service plan designed just for you runs according to expectations, throughout the year. We free up your IT professionals’ time for strategic work, taking care of product availability and scheduled deliveries in Finland and abroad. We manage the details around exporting and importing, as we currently deliver equipment to more than 80 countries worldwide.
- Every device and every user have different stories. We make sure that the re-assigning of devices to new users during the device life cycle takes place smoothly and securely. When the device is at the end of its life cycle and financing agreement, we will exchange your device securely, recycle the materials of your old device properly and ensuring that your device registry is up to date.
- We are committed to meeting the UN's sustainable development goals. To make sure we stay on track, we audit our own and our partners' operations regularly. When serving you, we act responsibly and expect the same from all our partners. We focus both on your satisfaction and on environmental responsibility. Our common interest is to burden the environment as little as possible. Read more about responsibility and our responsibility goals.

Kirsika

Purchasing Specialist: “I work in the purchasing team with our customers and vendors. Our goal is to secure the best product availability and delivery time for you.”

Mariana

Project Manager: ”Together with the team, we manage all start-up projects through to completion and build an order and delivery process that works for you.”

Annina

Device Lifecycle Coordinator: “I am an account manager for our global customers. Our account team takes care of the whole supply chain, with device visibility all the way from manufacturers to end users around the world.”

Juuso

Purchasing Manager: "We always ensure the best possible availability. It guarantees that you will get all the products you need effortlessly."

Krista K.

Supply Chain Specialist: "I work as a Supply Chain specialist and my responsibility is the processing and monitoring of orders. I'll make sure you get the products you ordered on time."

Madli

Service Process Controller: “I am happy when my customers and colleagues are happy and that is when we have a good cooperation, understanding and we solve our challenges together.”

Sabina

Product Services Manager: ”As a product service manager my goal is to make our clients to feel unique and seen. I will take care that our services fit perfectly to your needs.”

Krista N.

Lifecycle Team Manager: "My responsibility is the lead and development of our Product Lifecycle team. Our team's tasks include e.g. order management and device replacements."

Antti Simström

"We make environmentally-responsible choices."

Antti Simström
Head of Sales and Account Management

Mikko Helin

"Together we solve practical challenges in global product delivery."

Mikko Helin
Solution Sales Manager

Silja Malmström

"My job is to create a solution that meets your needs."

Silja Malmström
Solution Sales Lead

Sami Juntunen

"A comprehensive service tailored to you."

Sami Juntunen
Solution Sales Lead

kysymysDo you have questions?

Let us help—send an email or a contact request and we will be in touch. Our emails are follow this format: firstname.lastname@fujitsu.com.