Business services
Transforming the citizen experience
Digital innovation can radically improve the way that your citizens engage with government services. From signing into an online government system to physical progress across borders. Advancing digital technology can streamline and accelerate key processes, providing a better citizen experience and improving security.
This approach enables unique digital identities to be created for each citizen, used consistently across all government services, improving efficiency, trust, and individual experiences. Supporting the principles of ‘invisible government’, as pioneered in Estonia, where intelligent AI solutions deliver connected government services without citizens having to request them.
We’re helping the Finnish government to introduce seamless services, using innovative AI techniques to connect public and private services in a truly citizen-centric way. It’s an approach that’s helping to remove silos and reduce administration while ensuring people receive proactive support when they most need it.
Leveraging our expertise from multiple citizen-centric government transformations, Fujitsu developed a citizen-centric transformation model that leverages key digital technologies, such as Artificial Intelligence (AI), Blockchain, Robotic Process Automation (RPA), Cloud Services, Quantum-Inspired Computing, and the Internet of Things (IoT), to enable the digital transformation of the relationship between citizen and government agencies.
Solving complex issues with big data
Citizens are demanding intuitive digital experiences to support their everyday lives; they expect personalized services to be delivered instantly and online. The provinces across Canada and Global governments are racing to modernize their systems, digitize their processes and upskill their people to support these new ways of working.
Fujitsu understands the scale of the challenge governments face and are sharing our latest thinking to accelerate your digital transformation journey.
Automation
Using AI-powered deep learning to provide fast and accurate responses, we help government and organizations worldwide deliver improved citizen and customer experiences, smooth-out peak demands, and limit the risk of personnel shortages.
With our end-to-end chatbot platforms, we offer scalability, pre-trained chatbots, data analytics, data security, and fast time-to-market.
AI & Analytics
We deploy a series of AI-based solutions under a comprehensive framework called Human-Centric AI, Zinrai. Within this framework we incorporate component technologies such as machine learning, deep learning and visual recognition into our digital services and solutions to speed up and improve business processes.
Fujitsu is a ‘one-stop-shop’ for analytics deployments, helping tackle key data issues ranging from customer engagement, operational efficiency, to risk and fraud. Solutions are built over Fujitsu Sholark, our powerful and flexible data analytics framework, which delivers end-to-end analytical process automation and discovery. Sholark processes large volumes of structured, semi-structured, and unstructured data in real-time utilizing semantic intelligence to find connections and deliver meaningful insights to support decision making.
Fujitsu’s innovative Digital Annealer architecture provides the ability to solve real-world combinatory optimization problems at high speed with a Digital Annealer inspired by quantum phenomena. Use cases include; portfolio risk optimization, traffic route optimization, testing molecular combinations in drug discovery, optimization of production and assembly lines and the optimization of infrastructure investment.
Unlike quantum computers, simulated annealing does not necessitate cooling to extremely low temperatures and can be operated stably at room temperature, which avoids the complexity and energy costs of the advanced cooling solutions needed to maintain 0° K temperatures.
Creating efficient processes
Co-Creating Program
We can help accelerate your digital transformation with our unique Human Centric Experience Design (HXD) approach. We work with you from initial idea to full implementation, co-creating solutions that put data, analytics and proactive problem-solving at the heart of government and its citizens. Combining our consulting methodology with our range of innovative, proven solutions we deliver tangible outputs in the form of Proof of Business and Minimum Viable Products in an agile way. Using our unique approach to consulting, co-creation and integration we can digitally transform government efficiently, effectively and at speed. With our proven methodology - Human-Centric Experience Design (HXD), we enable you to:
- Understand your challenges within the context of strategy
- Look at your government challenges through a different lens
- Combine business and technology expertise to develop rapid outline concepts
- Develop joint working plans for immediate experimentation
Public safety, public security
Public safety and emergency services are tasked with balancing a growing demand for citizen services with an ever-tightening budget. Digitally transforming your public safety organization enables you to breakdown information silos, enhance service delivery, increase agility, ensure cybersecurity, cut costs, streamline processes, improve efficiency and raise the citizen experience
Environment and sustainability
At Fujitsu, we’re committed to using digital innovation to help create a culture of collaboration. We believe technology has the power to improve lives and help us all create a better, more sustainable future. That’s why we’ve aligned our own organization behind the UN Sustainable Development Goals (SDGs), ensuring our technologies are helping to address the societal challenges we face.
In support of that alignment, Fujitsu established a new Sustainability Management Committee to drive a sustainability-focused management approach, which takes into account environmental, societal, and economic impacts as well as stakeholder interests, ensuring that the company prospers in the long term as a responsible global enterprise.
