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Fujitsu Wins Multi-Million Dollar DFAT Passport Contract

World-leading Passport Issuance System

Fujitsu Australia Limited

Sydney, March 22, 2013

Fujitsu today announces it has won the Department of Foreign Affairs and Trade (DFAT) contract to provide a comprehensive system for issuing Australian passports as part of the Department’s Passport Redevelopment Program (PRP).

In what will be one of the largest Microsoft CRM implementations for a Federal Government agency, Fujitsu won this highly sought-after eight-year contract through its managed services expertise and its capability to integrate a Microsoft stack that aligns with DFAT’s enterprise direction.

With increasing demand by Australians for passports, and a forecast of up to two million passport applications per year by 2015, the new system will enable the Australian Passport Office to maintain the service level commitments of its charter.

Tuan Dao, Chief Information Officer, DFAT, said: “DFAT is committed to the continuous improvement of our processes and services. The Program will deliver a contemporary passport system for Australia that will be more secure, efficient and responsive.”

Over the next three years the Passport Redevelopment Program will replace the current technology used to print and issue Australian passports, which is rapidly approaching the end of its capacity.

The PRP will introduce a number of new services and streamline passport application processes using Microsoft CRM workflows for bulk scanning, case management, fraud control, workflow and passport printing solutions. The value for both DFAT staff and the Australian public in implementing a Microsoft enterprise solution is the universal familiarity with its interface and functionality.

At the contract signing in Canberra today, Mike Foster, Chief Executive Officer of Fujitsu Australia and New Zealand, said: “We are proud to be working with DFAT on providing innovative technology solutions to enable DFAT to deliver continuous service improvement to the Australian community. The selection of Fujitsu technology and people to deliver this leading-edge platform confirms Fujitsu’s place as a trusted public sector partner.”

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013.
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About Fujitsu Australia and New Zealand

Fujitsu Australia and New Zealand is a leading service provider of business, information technology and communications solutions. As the third largest ICT Company in the Australian and New Zealand marketplace, we partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu Australia and New Zealand have earned a reputation as the single supplier of choice for leading Corporate News and government organisations. Fujitsu Australia Limited and Fujitsu New Zealand Limited are wholly owned subsidiaries of Fujitsu Limited (TSE: 6702).
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Collin Duff-Tytler

Phone: Phone: +61 2 9113 9346
Mobile: Mobile: +61 409 953 349
E-mail: E-mail:
Company:Fujitsu Australia and New Zealand
Marketing Programs and Communications Manager

Date: 22 March, 2013
City: Sydney
Company: Fujitsu Australia Limited