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Horizon Power selects Fujitsu for end-to-end managed services contract

Energy utility selects Fujitsu on its capacity to deliver high quality, high value infrastructure services

Fujitsu Australia Limited

Sydney, August 11, 2011

Fujitsu Australia and New Zealand, a leading provider of ICT business solutions, today announced it has won a three year, end-to-end managed services contract with Western Australia’s State Government-owned energy utility Horizon Power.

Horizon Power is a commercially focused business responsible for generating, procuring, distributing and retailing electricity in the State’s fast-growing, regional centres. The business services more than 42,500 customers dispersed across an area of approximately 2.3 million square kilometres in the remote regions of Western Australia.

The Managed Services contract includes end-to-end infrastructure support based in Western Australia, for Horizon Power’s staff and contractors across the State, including: service desk; change, problem, asset and configuration management; server, storage, database and network support; capacity management; support for e-mail and Citrix applications; VoIP telephone system support; end-user device support, both remote and desk-side; meeting room technologies; applications packaging; service delivery management and reporting.

Tim White, Fujitsu’s Group Executive Director Managed Services, said: “We are proud to have been chosen to provide vital ICT support services for Horizon Power. This is another opportunity to leverage our mature service delivery capability, best practice and extensive field services capability to be able to help Horizon Power to service its geographically dispersed customers.”

In commissioning the Fujitsu service James Deacon, General Manager Knowledge and Technology at Horizon Power, said: “We were looking for an outsourcing partner who not only understood our IT requirements, but also supported our mandate to deliver inter-generational assets to the communities we service. The successful partner needed to have a proven service delivery capability and the ability to leverage processes and expertise from a national and global pool of resources, from a local base, allowing Horizon Power to provide greater efficiencies at all of our sites.

"Right through the competitive selection process, Fujitsu demonstrated its ability to deliver and a willingness to partner with us in an area of great importance to our business, that of Aboriginal employment in WA, across various fields of work. The engagement of Fujitsu’s senior executives throughout the process gave us the confidence that we had selected the right partner to work with.”

Mike Foster, CEO of Fujitsu Australia and New Zealand, said: “Fujitsu will be playing a vital part in enabling Horizon Power to deliver vital services across its widespread coverage area. We will be able to leverage our Energy Sector expertise as well as our significant investments in the local region to deliver a seamless infrastructure support service.”

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013.
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About Fujitsu Australia and New Zealand

Fujitsu Australia and New Zealand is a leading service provider of business, information technology and communications solutions. As the third largest ICT Company in the Australian and New Zealand marketplace, we partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu Australia and New Zealand have earned a reputation as the single supplier of choice for leading Corporate News and government organisations. Fujitsu Australia Limited and Fujitsu New Zealand Limited are wholly owned subsidiaries of Fujitsu Limited (TSE: 6702).
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About Horizon Power

Horizon Power is responsible for generating, procuring, distributing and retailing electricity in the fast-growing, regional centres of Western Australia. It is a commercially focused, State Government-owned energy utility which delivers energy solutions to residential, business and industrial customers. Horizon Power services more than 42,500 customers in the Pilbara, Kimberley, Gascoyne, Mid West and southern Goldfields (Esperance) regions, dispersed across an area of approximately 2.3 million square kilometres – about 10 times the size of the state of Victoria.
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Tracy Weller-McCormack

Phone: Phone: +61 2 9113 9225
Mobile: Mobile: +61 414 827 044
E-mail: E-mail:
Company:Fujitsu Australia and New Zealand
General Manager, Marketing & Communications

Date: 11 August, 2011
City: Sydney
Company: Fujitsu Australia Limited