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Verve Energy Turns to Fujitsu to Provide IT Service Desk

Fujitsu Australia Limited

Sydney, September 29, 2010

Fujitsu, a leading provider of ICT business solutions, has signed a new information technology contract with Western Australia’s largest electricity generation company, Verve Energy, for the provision of a Service Desk to provide a strategic and operational central point of contact for Verve Energy users to resolve service requests, incident management and change management requests.

The multi-million dollar three-year contract, with two one year options to extend, will see Fujitsu provide a full-service Service Desk that includes leading the implementation of Information Technology Infrastructure Library (ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited)) processes, which also includes: Incident Management, Problem Management, Change Management, Configuration Management, Fujitsu Service Connect and Knowledge Base.

Chief Information Officer of Verve Energy, Brian McSkimming, was pleased with the new contract and highlighted the new services desk as a notable leadership strategy for Verve Energy to use the latest technologies available to enhance business processes and implement first-class business practices.

“We are looking forward to Fujitsu establishing a high quality, cost effective Service Desk solution for Verve Energy’s independent IT environment,” said Mr McSkimming. “Fujitsu’s Service Desk will provide a central point of contact for Verve Energy users to find support and assistance for their queries. This service will deliver significant benefits to Verve Energy throughout the State of Western Australia.”

On this project, Fujitsu is interfacing with 3rd party providers, who are providing 2nd and 3rd level support.

“Fujitsu is honoured to develop and manage the Service Desk for Verve Energy,” states Robert Lislois, General Manager Western Australia, Fujitsu Australia. “We look forward to strengthening our relationship on another successful project working with this business icon in Western Australia.”

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013.
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About Fujitsu Australia and New Zealand

Fujitsu Australia and New Zealand is a leading service provider of business, information technology and communications solutions. As the third largest ICT Company in the Australian and New Zealand marketplace, we partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu Australia and New Zealand have earned a reputation as the single supplier of choice for leading Corporate News and government organisations. Fujitsu Australia Limited and Fujitsu New Zealand Limited are wholly owned subsidiaries of Fujitsu Limited (TSE: 6702).
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Angela Coombes

Phone: Phone: +61 2 9113 9247
Mobile: Mobile: +61 429 223 110
E-mail: E-mail:
Company:Fujitsu Australia and New Zealand
Media & PR Specialist

Date: 29 September, 2010
City: Sydney
Company: Fujitsu Australia Limited