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Fujitsu Australia and Queensland Health Partner to Restructure ICT Processes for High Quality Health Services

Fujitsu Australia Limited

Sydney, October 20, 2005

Fujitsu Australia Limited – Fujitsu Australia today announced a strategic partnership with Queensland Health to upgrade the department’s information and communications technology (ICT) service management structure, processes and systems. The partnership will help the department improve its ability to deliver critical clinical applications to healthcare providers, which will in turn ensure the delivery of consistently high quality health services to the state’s population.

Fujitsu Australia has signed three deals for consulting services, worth $4 million over 12 months, to lead the restructure. Fujitsu will provide expertise and resources to establish a sound ICT framework for the future within Queensland Health’s Information Directorate.

This framework will be delivered through three major initiatives:

1. The Transformation Program will deliver a comprehensive restructure of Queensland Health’s Information Directorate to better align the organisation to the needs of the public health community. Changes include a new service orientated organisational structure, service management processes and supporting ICT systems. The program is being deployed by Fujitsu in partnership with Brisbane organisational consultants Arena.

2. The ICT Investment Office will deliver a new framework to oversee all ICT investments. It will ensure investments are aligned to Queensland Health’s strategic objectives and are focused on realising defined outcomes and benefits. Criteria for ICT investments will focus on business value to healthcare providers, rather than technology.

3. The ICT Delivery Office will deliver a new framework to oversee all ICT initiatives. It will ensure they are managed professionally, meet the needs of healthcare providers and are delivered within the agreed investment guidelines. The Delivery Office will enable Queensland Health ICT providers to more effectively deliver healthcare solutions.

The program of work was initiated by Sabrina Walsh, the new Chief Information Officer at Queensland Health. Walsh heads up the largest public sector ICT operation in the state with an operating budget exceeding $100 million and almost 1,000 people servicing the department’s 65,000 staff.

“We recognised Queensland Health needed to bring its IT service delivery up to industry best practice standard,” Walsh said. “Our investments over the past eight months signal a change in our philosophy for ICT. We are focused on better alignment with community health providers, proven off-the-shelf software and methodologies, and rigorous monitoring and evaluation of our IT investments.”

According to Rod Vawdrey, Chief Executive Officer of Fujitsu, “Because of its centralised structure, Queensland Health has the opportunity to dramatically improve ICT services and more effectively deliver health services to a patient, from a primary care provider in Mt Isa to a hospital in Townsville or Brisbane.”

The three projects will be rolled out over the remainder of the year with all projects expected to be complete by February 2006.

This article features in the November 2005 issue of interaction, Fujitsu's electronic customer magazine. Also in this issue:

From the CEO - Flexible Approach to Vertical Expertise

Thorp: Making Change Key to Realising IT Value

Fujitsu Revs Up for V8 Supercar Series

Making HR Central

Gartner Places Fujitsu in Leader Quadrant for Enterprise-Scope Suites

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About Fujitsu Australia and New Zealand

Fujitsu is a full service provider of information technology and communications solutions. Throughout Australia and New Zealand we partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu has earned a reputation as the single supplier of choice for leading corporate and government organisations. Fujitsu Australia Limited is a wholly owned subsidiary of Fujitsu Limited of Japan.

About Fujitsu Limited

Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting technologies, highly reliable computing and communications platforms, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.7 trillion yen (US$45 billion) for the fiscal year ended March 31, 2004.
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Sonia Eland

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Company:Fujitsu Australia and New Zealand Limited

Date: 20 October, 2005
City: Sydney
Company: Fujitsu Australia Limited