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Keeping the lights on

Fujitsu New Zealand Limited

Wellington, November 26, 2001

Fujitsu New Zealand has won a major outsourcing contract to provide helpdesk and computer infrastructure management and support services for Transpower, New Zealand's power grid asset owner and system operator.

The three-year contract involves support and system administration for about 1000 users throughout New Zealand, combining centralised helpdesk and enterprise system administration together with field resources based mainly in Hamilton, Wellington and Christchurch. Fujitsu will provide a range of end user and network services from its range of InfraCare IT Infrastructure Services.

"Timing for the Transpower system is crucial," commented Fujitsu New Zealand's Strategic Account Manager, Andrew Burn. "The Transpower motto is 'keeping the lights on', so the system is real time, 24 hours a day, seven days a week, with grid fixes having to be operational within milliseconds," he said.

The contract combines three, separate outsourcing contracts, across a number of suppliers, to create a new single contract which includes WAN management, supervisory control and data acquisition (SCADA) support, national helpdesk and computer infrastructure management and support.

Transpower's IT&T Operations Manager, Ian Harrop, said Fujitsu won the contract because of its strengths in the scope of the call centre services it could provide and its understanding of Transpower's IT&T support services.

"Fujitsu provided a flexible resource model which would easily adjust to meet Transpower's changing requirements," Mr Harrop said. "Fujitsu was also able to offer a call centre model which demonstrated a clear understanding of Transpower's business and a unified operation for around the clock service."

About Fujitsu New Zealand Limited

Fujitsu is one of the world's leading e-services organisations. Fujitsu technology solutions, from servers to e-Business applications, are powering the new Internet economy. In Australia and New Zealand Fujitsu is helping corporate and government customers to design, build and operate solutions which offer competitive advantage in the Internet world, from state-of-the-art infrastructure through to complex e-Business solutions. Our portfolio of IT services includes consulting, systems integration, prime contracting and a full range of professional services. Fujitsu New Zealand Limited is a wholly-owned subsidiary of Fujitsu Australia Limited.
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About Fujitsu Limited

Fujitsu is a leading provider of Internet-focused information technology solutions for the global marketplace. Its pace-setting technologies, best-in-class computing and telecommunications platforms, and worldwide corps of systems and services experts make it uniquely positioned to unleash the infinite possibilities of the Internet to help its customers succeed. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 5.48 trillion yen for the fiscal year ended March 31, 2001.
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Gillian Lamrock

Phone: Phone: (02) 9776 4799
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Company:Fujitsu Australia Limited

Shuna Boyd

Phone: Phone: (02) 9418 8100
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Date: 26 November, 2001
City: Wellington
Company: Fujitsu New Zealand Limited