Sydney, February 12, 2002
Fujitsu Australia has won a multi-million dollar, multi-year contract for the provision of IT services to TransGrid, the State-owned corporation responsible for the management and development of the $2.5 billion, high voltage electricity network throughout major regional and more isolated areas of NSW.
A single point of contact for service delivery and account management, a partnership approach and adoption of the Information Technology Infrastructure Library (ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited)) best practice delivery framework were key components of the Fujitsu services offering for TransGrid.
Fujitsu will manage TransGrid's complete IT infrastructure, including data centre, network, helpdesk, desktop and account management services under the Fujitsu InfraCare services brand. The agreement, which is for in excess of 1000 seats, was signed in October and all Fujitsu service provision went live on 5 November.
Fujitsu replaces incumbent provider Compaq following a formal tender by TransGrid for the provision of IT hardware, software and support services. The contract includes three year agreements plus extensions for each Fujitsu InfraCare service.
"Importantly, the services we are delivering to TransGrid are based on ITIL®, the world's leading best practice model for IT service delivery. Our early adoption of the ITIL® process-based approach enables us to deliver customer benefits including reliability and consistency in service delivery as well as more cost-effective, responsive support at all times."
"The 24x7 operation of the high voltage transmission business means reliability and responsiveness are key deliverables for TransGrid", commented TransGrid General Manager, Business Resources, Lionel Smyth. "TransGrid welcomed Fujitsu's partnership approach for the provision of responsive, proactive services."
"Fujitsu has put in place an account management and services delivery structure that meets our needs by providing an integrated approach to IT service delivery backed by best practice processes. They showed they understood our service delivery requirements and built a framework that supports it," TransGrid's Manager, Information Systems, Tony Meehan said.
"The calibre of the people from Fujitsu working with TransGrid on the evaluation and early implementation stage has been high quality and they have already demonstrated the value of their partnership approach in their responsiveness to our needs and willingness to work together, with involvement from the CEO level down."
In addition to centralised account management resources, the Fujitsu project team on the TransGrid business will include on-site technical, change control, asset management specialists and a service delivery manager.