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  7. Update from January 8, 2016: Recall and Replacement of Laptop Battery Packs

Update from January 8, 2016: Recall and Replacement of Laptop Battery Packs

February 10, 2016

Renewed Request: Please confirm immediately, as there is a possibility of fire

Dear Valued Customer,

We thank you for your patronage of Fujitsu products.

Certain battery packs manufactured by Panasonic Corporation and used in Fujitsu laptops may ignite and result in fire while recharging, or when a laptop is in use or the power is off. Fujitsu has been recalling and replacing the battery packs that may be affected from August 27, 2015. Since then, however, there have been instances of fire occurring with batteries that had not yet been replaced.

In addition, it has become newly understood that the batteries of certain laptop PC models manufactured by Fujitsu between April 2013 and June 2014, and their optional batteries, may also ignite and result in fire.

Accordingly, to prevent further instances, we ask customers to immediately check if they have the battery packs listed in "Affected Battery Packs" below. For customers who are uncertain how to check, please contact the hotline listed below.

We also request that customers who checked their batteries between August 27, 2015, and February 10, 2016, and confirmed at that time that their batteries were not affected, please check again at this time, as the list of affected batteries has been revised. We apologize for the inconvenience. Customers who have determined they had an affected battery before February 10, and who have already received a replacement, do not need to check again.

If you are in possession of an affected battery pack, please apply for a replacement as explained in "How to Apply for a Battery Replacement." Fujitsu will provide recall and replacement services free of charge. Until replacement has been completed, please use your PC with the battery pack removed to ensure safety.

Fujitsu deeply apologizes for the inconvenience it has caused its customers, and asks for your cooperation in the battery pack recall and replacement.

Affected Products

Your battery pack is subject to recall and replacement if your laptop is listed under the below "Subject Laptops" and the battery pack is listed under "Affected Battery Packs."

Subject Laptops

1. Certain laptop models from 2011 to 2012 (as in the notification of August 27, 2015)
2. Certain laptop models from 2013 to 2014 (as in the supplement of February 10, 2016)

Please click here for more about subject laptop models.

Battery packs replaced during repair, or optional battery packs (model number: FMVNBP210) purchased separately, which are for laptop models other than those listed above, may also be subject.

For more details about the subject laptop series and model names, please check the above link.

Affected Battery Packs

Please click here for more about affected battery packs.

How to Apply for a Battery Replacement (Customers Based in Japan)

The following information is required when applying for a replacement:

  • The battery pack's product number and serial number
  • The laptop's model name and serial number

Click here (Japanese language only) to confirm whether your battery pack should be recalled and to apply for a replacement if necessary.

With regard to battery packs added to the affected list on February 10, 2016, it may take over one month until a replacement can be delivered, depending on inventory status. We deeply apologize for the inconvenience, but until the return and replacement are completed, for your safety, please take the following steps.

How to Use Your Laptop Safely Until Battery Replacement

We ask that customers whose laptop battery pack is affected take the following two steps to use their laptop safely until the battery pack can be replaced. We apologize for the inconvenience of only being able to use your laptop with the AC adapter.

  1. Please use your laptop with the battery pack removed.
    • When using your computer, please remove the battery pack and plug in the AC adapter.
    • When removing the battery pack, please make sure the laptop is turned off, and the AC adapter is unplugged.
  2. Please store the battery pack appropriately once it is removed.
    • Please store the battery pack in a cool, dark place away from combustible objects.
    • Please do not charge the battery pack while storing it.

Contact Hotline

Customers located in Japan

For inquiries related to this issue, please contact the following dedicated hotline:

FMV Battery Pack Replacement Query Hotline:

Telephone Number: 0120-924-632 (Toll-free)
Operating Hours: 09:00 - 17:00 (Except company holidays)

* Support may be temporarily suspended during system maintenance.
* This number is only for inquiries relating to battery pack replacement.

Customers outside Japan

For inquiries related to this issue, please contact the following customer support centers:

US: 1-800-8FUJITSU
EMEIA (Europe, Middle East, India, and Africa)
APAC (Asia and Oceania)

* The contents of this notification are accurate at the time of disclosure, but are subject to change without notice. We thank you for your understanding.

Subject Laptops

Consumer Laptops

LIFEBOOK AH/K and WA/K series models released in February 2013 (*Updated February 10, 2016)
Sales Periods Series Models
2013 February Models LIFEBOOK AH53/K FMVA53KWP
LIFEBOOK WA1/K FMVWKA1S
LIFEBOOK SH and PH series models released as part of the 2011 winter model range to models released as part of the 2012 summer model range
Sales Periods Series Models
2012 Summer Models LIFEBOOK SH76/H FMVS76H, FMVS76HTK1, FMVS76HTK2
LIFEBOOK SH76/HN FMVS7HN5B7, FMVS7HN5B8, FMVS7HN5S7, FMVS7HN5S8, FMVS7HN7B7, FMVS7HN7B8, FMVS7HN7S7, FMVS7HN7S8
LIFEBOOK SH56/H FMVS56HBC, FMVS56HRC, FMVS56HWC
LIFEBOOK SH54/H FMVS54HB, FMVS54HR, FMVS54HW
LIFEBOOK SH54/HN *1 FMVS54HN37, FMVS54HN38, FMVS54HN57, FMVS54HN58
LIFEBOOK PH75/HN FMVP75HN37, FMVP75HN38, FMVP75HN57, FMVP75HN58
2012 Spring Models LIFEBOOK SH76/G *1 FMVS76G, FMVS76GTK
LIFEBOOK SH76/GN *1 FMVS7GN5B7, FMVS7GN5B8, FMVS7GN5S7, FMVS7GN5S8, FMVS7GN7B7, FMVS7GN7B8, FMVS7GN7S7, FMVS7GN7S8
LIFEBOOK SH56/G *1 FMVS56GBC, FMVS56GRC, FMVS56GWC
LIFEBOOK SH54/G FMVS54GB, FMVS54GBG, FMVS54GMG, FMVS54GR, FMVS54GW, FMVS54GWG, FMVS54GWTK
LIFEBOOK SH54/GN *1 FMVS54GN37, FMVS54GN38, FMVS54GN57, FMVS54GN58
LIFEBOOK PH75/GN FMVP75GN37, FMVP75GN38, FMVP75GN57, FMVP75GN58
2011 Winter Models LIFEBOOK SH76/E FMVS76E
LIFEBOOK SH76/EN FMVS7EN5B7, FMVS7EN5B8, FMVS7EN5S7, FMVS7EN5S8, FMVS7EN7B7, FMVS7EN7B8, FMVS7EN7S7, FMVS7EN7S8
LIFEBOOK SH56/E FMVS56EBC, FMVS56ERC, FMVS56EWC
LIFEBOOK SH54/E FMVS54EB, FMVS54ER, FMVS54EW, FMVS54EWG, FMVS54EWTK
LIFEBOOK SH54/EN FMVS54EN37, FMVS54EN38, FMVS54EN57, FMVS54EN58
LIFEBOOK PH75/EN FMVP75EN37, FMVP75EN38, FMVP75EN57, FMVP75EN58
LIFEBOOK PH74/E FMVP74EB, FMVP74EW
LIFEBOOK PH74/EN FMVP74EN37, FMVP74EN38

*1 Added August 28, 2015

Previously listed as subject models, now cleared as unaffected models (in red)
Sales Periods Series Models Update
2012 Spring Model LIFEBOOK SH54/G FMVS54GD1R, FMVS54GD1W, FMVS54GD3R, FMVS54GD3W, FMVS54GD7R, FMVS54GD7W, FMVS54GD9R, FMVS54GD9W, FMVS54GDAR, FMVS54GDAW, FMVS54GDBR, FMVS54GDBW, FMVS54GDCR, FMVS54GDCW, FMVS54GDGR, FMVS54GDHR, FMVS54GDHW, FMVS54GL1B, FMVS54GL1S, FMVS54GL2B, FMVS54GL2S August 28, 2015
2011 Winter Model LIFEBOOK SH54/E FMVS54EDA August 28, 2015

Enterprise Laptops

2013 first-half LIFEBOOK A series models (*Updated February 10, 2016)
Sales Periods Series Models
2013 First-Half Models LIFEBOOK A743/G FMVA02001, FMVA02002, FMVA02003, FMVA02004, FMVA02005, FMVA02006, FMVA02007, FMVA02008, FMVA0200A, FMVA0200C, FMVA0200E, FMVA0200F, FMVA0200G, FMVA0200H, FMVA0200J, FMVA0200K, FMVA0200L, FMVA0200N, FMVA0200P, FMVA0200R, FMVA02TK2
LIFEBOOK A573/G FMVA03001, FMVA03002, FMVA03003, FMVA03004, FMVA03005, FMVA03006, FMVA03007, FMVA03008, FMVA03TK1
LIFEBOOK A553/G FMVA03009, FMVA0300A, FMVA0300B, FMVA0300C, FMVA03TK2
LIFEBOOK A553/GX FMVA0300NX, FMVA0300PX, FMVA0300RX, FMVA0300SX, FMVA0300TX, FMVA0300VP, FMVA0300WP, FMVA0300XP, FMVA0300YP, FMVA03010P, FMVA03011P, FMVA03012P, FMVA03013P, FMVA03014P, FMVA0302PP
LIFEBOOK A573/GX FMVA03017P, FMVA03018P, FMVA03019P, FMVA0301AP, FMVA0301BP, FMVA0301CP, FMVA0301DP, FMVA0301EP, FMVA0301FP, FMVA0301GP, FMVA0301HP, FMVA0301JP, FMVA0301KP, FMVA0301NP, FMVA0301PP, FMVA0301RP, FMVA0301SP, FMVA0301TP, FMVA0301VP, FMVA0301WP, FMVA0301XP, FMVA0302WP
LIFEBOOK A and E series models and FUTRO MA552 models released during 2012 (*Updated February 10, 2016)
Sales Periods Series Models
2012 Second-Half Models LIFEBOOK E742/F FMVNE7H16, FMVNE7H17, FMVNE7H1E, FMVNE7H6, FMVNE7H7, FMVNE7HE, FMVNE7J18, FMVNE7J1E, FMVNE7J6, FMVNE7J7, FMVNE7J8, FMVNE7JE, FMVNE7S1E, FMVNE7S7
LIFEBOOK E742/FW FMVYN7D31, FMVYN8D31, FMVYN9D31
LIFEBOOK A552/F FMVNA7F6, FMVNA7F7, FMVNA7F8, FMVNA7FE, FMVNA7FK
LIFEBOOK A572/F FMVNA7H6, FMVNA7H6R2, FMVNA7H7, FMVNA7H7R2, FMVNA7H8, FMVNA7HE, FMVNA7HER2, FMVNA7HK, FMVNA7S6, FMVNA7S7, FMVNA7S8, FMVNA7SE
LIFEBOOK A572/FX FMVXNEXQ2Z, FMVXNEXT2Z, FMVXNEYQ2Z, FMVXNEYT2Z, FMVXNFXQ2Z, FMVXNFXQ4Z, FMVXNFXT2Z, FMVXNFYQ2Z, FMVXNFYQ4Z, FMVXNFYT2Z, FMVXNGXT2Z, FMVXNGYT2Z
LIFEBOOK A572/FW FMVYN2F31, FMVYN7E31, FMVYN7F31, FMVYN8E31, FMVYN8F31, FMVYN9F31
2012 First-Half Models LIFEBOOK A552/E FMVNA6FE
LIFEBOOK A552/EW FMVYN2C21, FMVYN3C21
LIFEBOOK A572/E FMVNA6GE, FMVNA6GMZ2, FMVNA6HE, FMVNA6HMZ2
LIFEBOOK A572/EW FMVYN2B21, FMVYN3A21, FMVYN3B21
FUTRO MA552 FMVNTCAJA
LIFEBOOK A, E, P, and S series models released from the second half of 2011 to the first half of 2012
Sales Periods Series Models
2012 First-Half Models LIFEBOOK A552/EW FMVYN2C21
LIFEBOOK A572/E FMVNA6GE, FMVNA6HE
LIFEBOOK A572/EW FMVYN2A21, FMVYN2B21, FMVYN3A21, FMVYN3B21
LIFEBOOK E742/E FMVNE6H1E, FMVNE6HE, FMVNE6HG, FMVNE6HM, FMVNE6J1E, FMVNE6J1M, FMVNE6JE
LIFEBOOK E752/E FMVNGE6HM
LIFEBOOK P772/E FMVNP6GM, FMVNP6HE, FMVNP6HER, FMVNP6HG, FMVNP6HM, FMVNP6HMR, FMVNP6ME
LIFEBOOK S752/E FMVNGS6HE
LIFEBOOK S762/E FMVNS6GE, FMVNS6HE, FMVNS6HER, FMVNS6HG, FMVNS6HM, FMVNS6HMR, FMVNS6XE, FMVNS6XER, FMVNS6XM
2011 Second-Half Models LIFEBOOK P771/D FMVNP5CE, FMVNP5CG, FMVNP5CM, FMVNP5NE, FMVNP5NER, FMVNP5NEU, FMVNP5NEZ, FMVNP5NG, FMVNP5NGR, FMVNP5NM, FMVNP5NMR, FMVNP5NMU, FMVNP5YE, FMVNP5YER, FMVNP5YG, FMVNP5YM, FMVNP5YMR

Laptops sold outside Japan

Laptops sold outside Japan
Sales Period Sales Region Series Models
2012 Models EMEIA LIFEBOOK A512 FPC03553BK (*Added February 10, 2016)
LIFEBOOK E752 FPC03481BK, FPC03483BK, FPC03484BK, FPC03485BK
LIFEBOOK E782 FPC03486BK
LIFEBOOK P702 FPC02422BK
LIFEBOOK P772 FPC02424BK, FPC02425BK, FPC02426BK
LIFEBOOK S752 FPC04705BK
LIFEBOOK S762 FPC04654BK
LIFEBOOK S782 FPC04712BK
LIFEBOOK S792 FPC04653BK
CELSIUS H720 FPC07309BK
APAC LIFEBOOK E752 FPC03490DK
LIFEBOOK P702 FPC02427DK
LIFEBOOK P772 FPC02430DK
LIFEBOOK S792 FPC04684DK
LIFEBOOK SH772 FPC04655DK
LIFEBOOK SH792 FPC04689DK
AMERICAS LIFEBOOK S752 FPC04719AK

Optional Battery Packs

The affected, optional battery packs are listed below. Battery packs replaced during repair may also be subject. Please check your battery pack.

Optional Battery Packs
Sales Region Product Type Models
Japan Battery Pack FMVNBP210
Outside Japan Battery Pack FPCBP325, FPCBP325AP, FPCBP325BP, FPCBP325D, FPCBP325U, FPCBP333, FPCBP351BK, FPCBP354DK, FPCBP387BP

Affected Battery Packs


For LIFEBOOK AH/K and WA/K series models released in February 2013

(Consumer customers)

For LIFEBOOK A and E series models and FUTRO MA552 models released during 2012

(Enterprise customers)

*Updated February 10, 2016

Battery packs labeled with the following product numbers and serial numbers are subject to recall and replacement.
Product Number Serial Number
Before the hyphen The 7 characters after the hyphen The last 7 characters
CP494696-02 02B- W130318 003257W - 004808W
W130319 004225W - 004228W
004230W - 004932W
W130320 003001W - 005309W
W130321 003001W - 004912W
W130322 003001W - 005314W
W130323 003001W - 004428W
W130407 003018W - 003061W
003162W - 003523W
W130412 003001W - 004631W
W130413 003001W - 004259W
004263W

The product number and serial number are printed beneath the barcode on a sticker attached to the battery pack, as shown below. Please check the areas marked in red.

Alphanumeric Product Number that begins with CP

Alphanumeric Product Number that begins with CP

Alphanumeric Serial Number that begins with 02B

Alphanumeric Serial Number that begins with 02B


For LIFEBOOK SH and PH series models released as part of the 2011 winter model range to models released as part of the 2012 summer model range

(Consumer customers)

For LIFEBOOK A, E, P, and S series models released from the second half of 2011 to the first half of 2012

(Enterprise customers)

Battery packs labeled with the following product numbers and partial serial numbers are subject to recall and replacement.
Product Number Partial Serial Number
CP556150-01 Z110802 - Z111212
CP556150-02 Z120102 - Z120512

The product number and partial serial number are printed beneath the barcode on a sticker attached to the battery pack, as shown below. Please check the areas marked in red.

Product number: Series of alphanumeric characters beginning with "CP"

Product number: Series of alphanumeric characters beginning with

P/N:CP556150-01 and P/N: CP556150-02 are affected.

Partial serial number: Alphanumeric characters beginning with "Z" after "01A"

Partial serial number: Alphanumeric characters beginning with


For 2013 first-half LIFEBOOK A series models

(Enterprise customers)

*Updated February 10, 2016

Battery packs labeled with the following product numbers and serial numbers are subject to recall and replacement.
Product Number Serial Number
Before the hyphen The 7 characters after the hyphen The last 7 characters
CP633526-03 01A- Z130402 003001Z - 003196Z
Z130406 003287Z - 003855Z
Z130408 003001Z - 004144Z
Z130409 003001Z - 004185Z
Z130410 003001Z - 004325Z
Z130411 003001Z - 004429Z

The product number and serial number are printed beneath the barcode on a sticker attached to the battery pack, as shown below. Please check the areas marked in red.

Alphanumeric Product Number that begins with CP

Alphanumeric Product Number that begins with CP

Alphanumeric Serial Number that begins with 01A

Alphanumeric Serial Number that begins with 01A


For LIFEBOOK A512 (customers outside Japan)

*Updated February 10, 2016

Battery packs labeled with the following product numbers and serial numbers are subject to recall and replacement.
Product Number Serial Number
The first 26 characters The last 4 characters
CP515782-01 CP515782010114061114061100 0369 - 1359

The product number and serial number are printed beneath the barcode on a sticker attached to the battery pack, as shown below. Please check the areas marked in red.

Alphanumeric Product Number that begins with CP

Alphanumeric Product Number that begins with CP

Alphanumeric Serial Number that begins with CP

Alphanumeric Serial Number that begins with CP