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Service Integration and Management

Today’s market demands an infrastructure that is agile and adaptive. To achieve this, you need to manage multiple suppliers across a range of products and services using a sourcing model based on best practices and a unified framework.

We call it Service Integration and Management (SIAM). It focuses on your core competences, while strengthening governance with a single point of responsibility for integrated services.

SIAM is designed to address following 4 pain points:
1. Little collaboration between suppliers affecting service levels
2. Complex contract management stifling innovation
3. Ineffective governance leading to costly changes
4. Poor service integration with multiple points of failure