Fujitsu and KDDI Partner to Launch All-in-One Business ICT Solution – ICT One Touch

Fujitsu Hong Kong and KDDI Hong Kong, leaders in ICT solutions, today announce the immediate availability of the new all-in-one ICT solution named ICT One Touch for businesses in Hong Kong. As the result of the two companies’ first-ever collaboration, the solution will take advantage of the synergy between the world-class managed infrastructure services by Fujitsu and the robust network and data center facilities known as TELEHOUSE by KDDI to provide a one-stop ICT service experience for businesses of all sizes. By combining their strong Japanese heritage in superior quality management and extensive experience in delivering global projects across the region, the two companies offer a unique suite of services for multinational corporations as well as local enterprises to easily elevate scalability, resilience and operational cost efficiency.

ICT One Touch is a comprehensive set of service offerings that cover all major aspects of a business’ managed infrastructure service needs. Customers can choose to lease from an extensive range of best-in-class hardware products such as Fujitsu servers and storage systems that are underpinned by the high performance data centers of KDDI. The one-stop solution also covers business applications setup including email server and hosting service.

ICT One Touch features leading-edge service offerings including:

• Worry-free setup and maintenance across various environments including servers, storage systems, PCs, network services, and data center facilities.
• All-in-one data center service including hosting and operations, internet service and dedicated line connectivity, ensures secure and stable connection to the data center at all times.
• Service desk services strictly adhering to ITSM principles reduce the burden on the management of incidents and requests.
• Service management and reporting provide full visibility of all service status and gaps, giving customers peace of mind.

By subscribing to ICT One Touch, businesses can enjoy a variety of benefits:

• Strong customization: A wide selection of Fujitsu platform models and configurations are available, and can be customized to meet diverse business requirements.
• Robust security: Standalone hardware, dedicated network protection appliances, and 24/7 monitoring by a dedicated network security expert team work in conjunction to bolster security levels.
• Improved cost-efficiency: Moving from capital expenditure to operational expenditure with monthly subscriptions reduces the burden of upfront hardware investment and improves budget forecasting as well as business-IT alignment.
• Reduced business risks: Use of ITSM-based business processes eliminates dependency on individual expertise, ensuring business continuity and elevating service quality.
• Fast problem resolution: As owners of the entire solution stack, Fujitsu and KDDI are well placed to resolve any IT issues efficiently and effectively.
• Manpower on demand: Professional system integration service, available as an optional value-added service, offers the flexibility to expand manpower resources and application expertise when needed.

“Fujitsu has been fostering strong relationships with local customers and responding to their needs across various industries,” said Tomohisa Tsunakawa, Chief Executive Officer, Fujitsu Hong Kong. “Two of the major challenges enterprises face today are to build competitive advantages and to drive business growth through ICT innovations without being trapped in managing their infrastructure. By combining the strength of Fujitsu’s hardware and services with the state-of-the-art data center facilities managed by TELEHOUSE, we can create new value and deliver an even more superior customer experience for businesses in Hong Kong.”

“KDDI is a truly global data center provider with an extensive telecommunications network,” said Yoichi Ide, Chief Executive Officer of KDDI Hong Kong. “As an expert of data center and network services, we are able to offer multi-site data center solutions interconnected across regions complying with TELEHOUSE standard. By subscribing to ICT One Touch, customers can enjoy higher flexibility and better allocation of IT resources on core business innovations while retaining full control over ICT.”

With streamlined IT management brought about by ICT One Touch, customers especially SMEs can enjoy greater operational efficiency and business agility. ICT One Touch signifies a milestone for Fujitsu and KDDI, and the two companies will continue to develop tailor-made, one-stop solutions that meet the specific needs of various vertical markets.