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Amada Employs Fujitsu Cloud Services to Enhance Machinery Maintenance

- Starting from upgrading service engineers' mobile environment to eventual remote monitoring of equipment -

Fujitsu Limited,Amada Co., Ltd.

Tokyo, April 21, 2010

Fujitsu today announced that it has collaborated with Amada Co., Ltd. to explore the application of cloud computing to enhance Amada's maintenance services for its metalworking machinery installed at customer locations. As the first step in this process, Amada has employed Fujitsu's networking services to upgrade the networking environments of its IT service cars(1), transforming them into mobile offices. These IT service cars, used by roughly 300 of Amada's service engineers across Japan, are equipped with IT terminals and Amada's proprietary package of repair tools. This upgrade has made it possible for engineers to access information, such as repair manuals, while on-site.

Furthermore, Fujitsu and Amada have conducted collaborative trials towards establishing a remote monitoring system for on-site metalworking machinery, which considered factors such as ICT system configuration, data collection cycle, and response speed of the machinery, as well as costs. The trials have paved the way for future implementation of a remote cloud-based system.

Amada's metalworking machinery is widely employed across the world to produce various kinds of metal products and components from sheet metal. In the event that on-site machinery requires maintenance due to component wear or other trouble, production at the customer's factory is forced to stop, which can lead to significant loss stemming from delivery delays and decreased productivity.

Starting in 2008, as a part of an effort to reduce its customers' operational losses, Amada developed a total operational support system through which the company has provided its service engineers with IT service cars, improved its customers' maintenance support information, and upgraded its parts center. In order to further enhance its maintenance services, Amada has explored employing Fujitsu's cloud services to expand two aspects of its total operational support system.

Expansion to the Total Operational Support System

(1) Upgrades to Service Engineers' Mobile Environment
In November 2009, Amada deployed Fujitsu's networking services as a mobile networking environment—a community-based platform to support customer maintenance needs—for its approximate 300 service engineers across Japan. This new environment makes it possible for Amada's service engineers to access information, such as repair manuals, while on-site, thus improving the efficiency of maintenance operations.

(2) Remote Monitoring System for On-site Metalworking Machinery
Since July 2009, Fujitsu and Amada have jointly explored ways of remotely collecting and accessing, via mobile networks, information on the location and operational status of Amada's machinery. Using such mobile technologies as Fujitsu's FENICS II networking service, mobile phones, and wireless networks as a foundation, this was realized by embedding a communications module in Amada's control computers linked to its metalworking machinery. The two companies began joint experimental trials in November 2009, paving the way for the development of a remote monitoring system through the progress involving the configuration of applied ICT systems, data collection cycle of the machinery, response speeds, as well as costs.

Starting in April 2010, the two companies will begin monitoring the effectiveness of such a system by permanently installing a database of collected operations data and a remote machine control environment at Amada's facilities.

The FENICS II networking service and results from the joint remote machine monitoring trial will be on exhibit at Fujitsu Forum 2010, which will be held May 13-14 at the Tokyo International Forum.

Beginning in the second half of fiscal 2010, Fujitsu plans to provide as a service, the M2M Communications(2) knowledge it obtained during the joint trial, by incorporating it into the company's FENICS II networking service and cloud services. It is anticipated that there will be an increased demand for M2M Communications, which connects various technologies throughout the world including machines, automobiles, automatic vending machines, and sensors. Through ICT services, Fujitsu aims to further contribute to its customers' businesses.

Comment from Kiyoshi Takeo, Officer (ICT System Dept.), Amada

"By combining Amada's total operational support system with the remote metalworking machinery monitoring jointly tested with Fujitsu, we have been able to quickly discover the causes of component wear and the factors that lead to operational stoppages of machinery, thus enabling us to prevent problems before they occur and deliver high-quality maintenance services to our customers. In addition, by expanding the application of this mechanism globally, we will be able to deliver high-quality and highly reliable services to our worldwide customers without any time lag."

  • [1] IT Service Car

    A service car, used by Amada's service engineers in Japan when they visit customers, that has been equipped with information and communications technology. The IT service car is one component of Amada's total operational support system.

  • [2] M2M Communications

    An abbreviation for Machine to Machine Communications, which refers to the direct connection of machines with other machines, as well as machines with information systems, over a network.

About Fujitsu

Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 175,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$47 billion) for the fiscal year ended March 31, 2009. For more information, please see:

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All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

This press release has been revised as of December 17, 2018.

Date: 21 April, 2010
City: Tokyo
Company: Fujitsu Limited, Amada Co., Ltd., , , ,