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Fujitsu and Salesforce.com Sign Partnership in Software-as-a-Service for CRM

– Fujitsu to provide Salesforce CRM cloud applications and other services on Force.com platform –

Fujitsu Limited,Salesforce.com

Tokyo, May 18, 2009

Fujitsu and salesforce.com, the enterprise cloud computing company, announced today that they have signed a sales and marketing agreement in Japan whereby Fujitsu will provide Salesforce CRM(1) cloud applications as well as application development and integration services on salesforce.com's Force.com platform. The Japan partnership is designed to enable customers in a wide variety of industries, including manufacturing, distribution, and finance, to dramatically reduce IT costs and increase business competitiveness.

Amid a global economic recession and intense industry reorganization, customers are seeking to accelerate their management processes and reduce costs. In managing their IT, customers are demanding solutions that lower operational costs in particular. In the areas of CRM and SFA(2) , demand has increased significantly for Software-as-a-Service solutions which can minimize upfront deployment costs and eliminate the need for customers to maintain their own hardware and software, enabling system resources to be flexibly expanded to business needs.

The Fujitsu Group has already successfully developed and deployed SFA and CRM systems integrated with Salesforce CRM at major financial institutions in the US, UK and Australia. Fujitsu has also expanded its SFA and CRM-related services through Glovia International, a salesforce.com global partner providing ERP applications on Force.com.

Starting today, Fujitsu will also provide in Japan its application development, systems integration and consulting expertise combined with salesforce.com's market leading CRM cloud applications and Force.com platform. Together, the companies will address customer requirements with easy to customize, quickly deployable, and cost effective cloud computing solutions.

To date in Japan, Fujitsu has provided Software-as-a-Service solutions in specialized areas such as security and groupware to municipal governments and medicine. Based on its partnership with salesforce.com, Fujitsu is looking to develop cost estimate processing, workflow approval, and inventory management applications integrating the Software-as-a-Service capabilities of both companies with salesforce.com's SFA and Customer Service & Support applications together with customers' existing sales management and production control systems.

In December 2008, Fujitsu established a CRM Solution Business Office. Through this office, Fujitsu will take full advantage of the Fujitsu Group’s CRM offerings and provide comprehensive solutions to customers. In order to further enhance its service expertise and expand its business, Fujitsu in 2009 plans to increase its Salesforce-certified consultants to 20, and Salesforce-certified sales executives to 100.

Fujitsu will also deploy Salesforce CRM solutions throughout its businesses in Japan, and by utilizing its firsthand experience and know-how, enhance the effectiveness of the CRM consulting services the company provides to its customers in the form of application planning, development, operation and maintenance services, with the goal of continually enhancing the effectiveness and efficiency of its customers' sales teams.

Fujitsu and salesforce.com will offer periodic joint workshops starting May 2009, as well as engage in joint marketing activities. In addition, both companies will continue to develop and offer high-end consulting services, as well as support the training of their service personnel.


  • [1] CRM

    Customer Relationship Management

  • [2] SFA

    Sales Force Automation

About Fujitsu

Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 175,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$47 billion) for the fiscal year ended March 31, 2009. For more information, please see: www.fujitsu.com.

About Salesforce.com

Salesforce.com is the enterprise cloud computing company. The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

As of January 31, 2009, salesforce.com manages customer information for approximately 55,400 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE.

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All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: 18 May, 2009
City: Tokyo
Company: Fujitsu Limited, salesforce.com, , , ,

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