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Fujitsu Announces Realignment of Its Solutions Business

Move seeks to promote closer customer relations

Fujitsu Limited

Tokyo, June 23, 2004

Fujitsu Limited today announced that it will realign its sales and software and services groups to develop closer relationships with its customers. The move will help Fujitsu keep on top of market shifts and changing customer needs and enhance Fujitsu's ability to provide group-wide integrated support over the entire lifecycle of customers' IT systems. With this realignment, Fujitsu plans to change its business structure to increase customer satisfaction and to generate solid profit from its solutions business.

Reforming the Organization and Approach

Fujitsu has four fundamental priorities underlying this reform:

  1. Creating an organization that is easy for customers to understand
  2. Accelerating its speed of responsiveness to customers
  3. Providing seamless support throughout the customers' IT systems lifecycle
  4. Eliminating overlap and competition among business operations and functions

To accomplish this, today Fujitsu is implementing an organizational realignment of its sales and software and services groups.

Objectives of the Realignment

The groups will be organized for better customer accessibility around the principles of customer-centric perspective, speed, and simplicity. The new organizational structure will reflect the following four points:

  1. Business groups will be organized by market segment, with their sales and systems engineers combined together within each group;
  2. Regional sales group will be realigned to nine units nationwide;
  3. Collaborations with outside partners will be strengthened and expanded, particularly in relation to servicing mid-sized corporate customers;
  4. Marketing and shared technology development functions will be enhanced, while administrative staff units will be streamlined.

These changes will provide customers with an integrated point of contact and accelerate Fujitsu's responsiveness to customers.

For related information: "Comments Regarding Our Management Direction"

About Fujitsu

Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting technologies, highly reliable computing and communications platforms, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$45 billion) for the fiscal year ended March 31, 2004.
For more information, please see: http://www.fujitsu.com/

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Company:Fujitsu Limited

Date: 23 June, 2004
City: Tokyo
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