Thanks to Fujitsu's automation experts, we can efficiently operate more than 30,000 terminals.

Michael Idahl, Head of the Applications and Specialized Procedures Department, IT.Niedersachsen
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Growth through efficient IT automation


IT.Niedersachsen is the central IT service provider for the government of the German state of Lower Saxony as well as a portion of the municipalities.


To continue managing the ever-growing number of workstations requiring support, IT.Niedersachsen needed a flexible and scalable solution for automating and orchestrating its operating processes.


Fujitsu developed a flexible IT architecture together with IT.Niedersachsen, which is designed for increasing workloads in all systems involved, and automated all client management and support processes according to government-specific requirements, using a process automation technology.


  • Government-specific workflows for different tasks in the service desk
  • Standardization, automation and orchestration of all processes
  • High process reliability with little manual effort
  • Acceleration of provision and support processes
  • High flexibility, scalability and efficiency
  • German-language support with a dedicated support team

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