We have gone from having a team of 25 to support us, to having a tier one supplier with 140,000 Fujitsu people on tap when we need them.

Dave Parles, Assistant Director, CIS Council of Reserve Forces’ & Cadets’ Associations (CRFCA)
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Transforming IT through innovation

Transforming IT through innovation

Customer

The Council of Reserve Forces’ and Cadets’ Associations (CRFCA) is a critical component of the current and future UK Armed Forces. It has two priority responsibilities: to provide advice to the Defence Council, as well as the Army, Navy and Royal Air Force, on matters that concern reserves and cadets; and conform to the Defence Plan.

Challenge

The Council of Reserve Forces’ & Cadets’ Associations (CRFCA) had been using a small, local service provider to manage its IT infrastructure; however, it was unresponsive and lacked operational transparency. It wanted to find a new managed service provider with the local presence and global resources to overhaul its environment.

Solution

Fujitsu supplied a dedicated, nine-strong service team which mapped the infrastructure and built the requisite service desk to support it. Fujitsu also conducted a co-creation workshop to explore new ways of working.

Outcomes

  • Reduces SLA response times by 75%
  • Eliminates 20% of service calls through automation
  • Delivers cost savings of 10% annually, which is re-invested
  • Provides total operational visibility, enabling smarter decision-making
  • Helps CRFCA leverage existing MS investments

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