Future workplace services - Transportation

The connected workplace, empowering your people to improve the passenger experience

Within transportation, digitalization enables transport workers to deliver the best possible passenger experience. Today, digital workplace services are key for transport operators, as with the right tools at their finger-tips, your people are enabled to focus on your passengers to improve the customer journey, and innovate, adding value to your organization.

In the future, as we switch to a Mobility-as-a-Service model, where passengers will use multiple services and transport operators in a single journey, transport providers will need to integrate their back-office, sharing resources and data to deliver a seamless customer experience. Through the use of their smart devices, passengers will want technology to give them more control of their travel experience, whether that’s receiving real-time information as to travel delays or smart ticketing to create a frictionless journey. With a smart back-office operation, transport operators are empowered to deliver a more personalized passenger experience.

Going forward you will need to deliver a working environment where everything is connected - from data and applications to people and devices. By unleashing your people to connect, collaborate, and innovate they are empowered to improve the passenger travel experience.

Digital workplace solutions will be vital for operators to keep up with the pace of change. While digital workplace transformation isn’t easy, co-creating with an expert partner can empower you to digitally transform with confidence, and make the move to a value-driven workplace in a simple, fast, and cost-effective manner.

Fujitsu Digital Workplace

Whether within road, rail, aviation, or maritime, our digital workplace services can provide your people with a more responsive and connected working environment. We can empower them to connect to colleagues, data, and services, wherever they are. Benefits realized include:

  • enabling trackside/airside/roadside workers to complete their jobs quicker and more effectively meaning that they spend less time in hazardous conditions, thus reducing the risk of injury
  • enabling passenger facing staff to improve their ability to provide the very best customer experience by getting them out from behind their desks and onto the concourse, helping them to answer questions about their current or onward journey without firefighting against their technology
  • lowering operational costs which can enhance the customer experience and/or lower the cost of journeys

Why partner with Fujitsu?

Our digital workplace services transform the working environment, enabling your people to excel in their roles. We deliver innovative, managed workplace services that empower workers to deliver more value. Completely supported by intelligent services, all our workplace solutions are secure by design. Within transportation, we keep data safe and secure across a range of wearables and mobile devices.

Regardless of the size and complexity of your workplace environment, we can co-create a solution that offers the right balance of performance, flexibility, security, and cost. By implementing a correctly designed, deployed, and managed digital workplace you can increase employee engagement, while at the same time significantly reducing your software licensing, hardware procurement, and IT support costs.

Fujitsu Recognized as a Leader in Gartner 2020 Magic Quadrant for Managed Workplace Services

For the fourth consecutive year leading analyst firm Gartner has recognized Fujitsu as a Leader in its 2020 Magic Quadrant for Managed Workplace Services, Europe.

In its report, Gartner states that Managed Workplace Services are "centered on delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services”. It adds: “The goal is to boost employee engagement and agility through a more consumerized work environment, while optimizing costs."

Read the report »

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