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Fujitsu Wins IT Services and Digital Learning Solution Contract with City of Stockholm

News facts:

  • Fujitsu awarded contract by City of Stockholm to deliver Digital Workplace Services and its Service Desk solution to more than 108,000 students and teachers in 780 schools and preschools
  • New services contract is part of the City of Stockholm’s vision to become the world’s smartest city by 2040
  • Contract starts immediately and runs until end of 2023, with a possible extension until the end of 2029
January 23, 2018
Fujitsu has been selected by the City of Stockholm as the new ICT service supplier for the city’s 780 schools and preschools. Under the agreement, Fujitsu and the City of Stockholm are co-creating an IT environment to help Stockholm realize its ambition to become the world’s smartest city by 2040. Fujitsu will support digital learning in Stockholm by delivering Digital Workplace Services, including its next generation Service Desk (Social Command Centre), to more than 108,000 students and teachers.

The City of Stockholm awarded the contract to Fujitsu based on the proven high quality of its services, and close alignment with the city’s strategic goals. In particular, Fujitsu demonstrated a deep understanding of the opportunities and challenges involved in creating a digital learning environment for Stockholm’s school system, and it presented the city with a future-proof solution.

Stockholm’s Digital Learning vision is to provide an inspiring environment for students and teachers, as well as meeting each student’s personal learning requirements, with technology playing a key role in achieving this. For example, the Fujitsu Social Command Center supports inclusivity by allowing end users to select their preferred channel for IT support – including phone, email, or an interactive self-service portal with chat functionality and a virtual chat agent.

Johanna Engman, Director of IT at the City of Stockholm, says: "We look forward to working with Fujitsu to launch next-generation IT services to Stockholm's pre-schools and schools. With this new technology support, the city of Stockholm is getting a digital uplift and will be able to provide new, equal opportunities for every child and student."
Conway Kosi, ‎SVP and Head of Managed Infrastructure Services at Fujitsu EMEIA, comments: “Underlining its digital ambition, the City of Stockholm recognizes the crucial role played by next-generation Digital Workplace Services such as the Social Command Center, an integral part of Fujitsu Service Desk. By embracing and incorporating state-of-the-art technologies, powered by Artificial Intelligence, the City of Stockholm is sending a clear signal of its intent and taking significant steps towards becoming the world’s smartest city.”

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$40 billion) for the fiscal year ended March 31, 2017. For more information, please see

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: 23 January, 2018