Fujitsu Adds Cognitive Technologies to Next-Generation Service Desk
- Fujitsu introduces artificial intelligence and Robotic Process Automation to its next-generation service desk – the Social Command Center (SCC)
- Integration with voice biometrics to promote a human centric and simplified user experience
- Enhances natural language and chatbot support to better predict user behavior and improve user experience
- Utilizes powerful AI engine to seamlessly integrate a wide range of application-centric requests
Social Command Center uses AI to deliver business outcomes
Fujitsu estimates that the SCC can help organizations to reduce the volume of calls answered by Service Desk operatives by 40 percent.
“With the Fujitsu Social Command Center, you chat with a virtual agent just as you would with a colleague. Virtual agents understand natural language requests, and therefore have the ability to book flights, make hotel reservations, track the progress of your requests and even fill in your timesheets,” says Conway Kosi, Head of Managed Infrastructure Services at Fujitsu in the Europe, Middle East, India and Africa (EMEIA) region. “Our goal is that virtual agents will eventually pass the Turing test: most of the time, people won’t even realize they’re talking to a machine. And because we are automating a range of everyday support requests, live agents are able to act faster than ever in resolving more complex user support needs.”
Pricing and availability
Fujitsu’s Social Command Center is available immediately. Pricing is available on request and is based on the scope of services provided.
Notes to editors
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$40 billion) for the fiscal year ended March 31, 2017. For more information, please see http://www.fujitsu.com.
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
Date: 05 July, 2017