Delivering consistent service excellence
Fujitsu has extensive experience in helping governments improve their service delivery teams, enhancing productivity while improving employee wellbeing and engagement. We collaborate with government to deliver on these key areas:
- - Introducing intelligent self-help tools, enabling more citizen queries to be resolved quickly,
- - Effective automated workflows, speeding up processes, and improving collaboration between teams.
Our team recently introduced an RPA-based solution to help Frederiksberg Municipality in Denmark replace manual support processes and significantly improve service delivery. We’ve also collaborated with government organizations with transitioning to a hybrid working model, ensuring their people enjoy the same excellent service whether working in a central office, a local hub, or remotely. Our ability to support our client’s desire to enhance overall productivity, and service excellence, can be demonstrated by multiple case studies, and by what our partners say about Fujitsu.
ServiceNow, in March 2021, named Fujitsu as ServiceNow Service Provider of the Year for EMEA – with the decisive factor being our ability to deliver world-class experiences to customers.
Our ServiceNow experience extends globally, including our recent implementation for a Canadian hydroelectric company that supports their service integration requirements and provides better service quality for the business.
Fujitsu, in the areas of Robotics Process Automation (RPA), has worked with multiple RPA technology partners to deliver an Industrialized RPA Operating Model (shown right). Fujitsu’s industrialized Automation Operating Model was designed to overcome new scale out challenges comprising an Agile Automation Factory with modular, self-organizing, easily scalable delivery pods.
Our Robotics Operations Centre operates on a 24/7 basis leveraging Operational Analytics to drive structural continuous improvement while our Automation Academy is designed to tackle the war on talent and supply the required resource pools needed to deliver automation maturity.
To ensure our RPA automation model is flexible, we work with industry leading solutions including the following (see below). (INSERT Partner and Alliance) Our team recently introduced an RPA-based solution to help Frederiksberg Municipality in Denmark replace manual support processes and significantly improve service delivery.
Optimizing the IT service management environment
This North American hydroelectric company selected both ServiceNow® and Fujitsu to implement a solution to improve its IT infrastructure control, better visibility of vendor SLAs and performance, and a more responsive IT operation.
Robots herald a digital transformation
Denmark’s Municipality of Frederiksberg wanted to automate many repetitive manual processes that were taking too much staff time and adversely affecting service delivery.
Creating efficient, agile infrastructures
