Skip to main content
  1. Home >
  2. Support>
  3. Advance Exchange

Advance Exchange

Our Exchange service comprises of rapid permanent replacement of a faulty scanner and includes:

  • Delivery of a replacement scanner (becomes your property)
  • Collection of the faulty scanner (becomes property of Fujitsu)
  • Two way shipping costs
  • Spare Parts and Labour to repair the faulty scanner

The replacement product is shipped in a robust shipping carton, complete with scanner specific foam interior to ensure that your replacement scanner arrives undamaged and is ready to go as soon as it arrives. The re-usable shipping carton eliminates damage in transit, whilst significantly cutting down on waste cardboard in our service operation. This helps us reduce our environmental impact.

Advance Exchange shipping carton

Advance Exchange Availability

 
Product Group Product Warranty Service Plan
ScanSnap Scanners Verfügbarincluded in Product Warranty (2 years) Verfügbarincluded in Silver Service Plan (4 years)
Workgroup, Departmental & Network Scanners Verfügbarincluded in Product Warranty (1 year) Verfügbarincluded in Bronze Service Plan (3 years)
Low-Volume Production Scanners Nicht verfügbarnot available Nicht verfügbarnot available
Mid-Volume Production Scanners Nicht verfügbarnot available Nicht verfügbarnot available

Visit our product warranty & service plans pages to compare warranty and service plans.