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Warranty, Maintenance and Support Service Upgrade

Fujitsu provides one of the best warranty services in the industry today. We always strive and believe in providing you the best option that helps you minimize any downtime. Besides the Standard Hardware Warranty, Maintenance and Software Support Services, we offer you this upgrade option which allows you to enjoy our excellent support service 24 hours a day and 7 days a week.

Service Deliverables

  • Build on top of the Standard Hardware, Maintenance and Software Support Services that cover beyond the regular office hours
  • Calls logged via 24-hours paging service beyond normal office hours
  • Qualified engineers are dispatched within 24 hours
  • A duty manager is assigned round-the-clock for 24 hours as escalation point of contact for engineers and customers

Customer Benefits

  • Experience additional warranty option beyond regular working hours
  • Minimization of business interruptions due to hardware and software failures, even after normal business hours
  • Maximized availability of IT systems
  • Flexibility to conduct scheduled downtime beyond normal business hours