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Warranty, Maintenance and Support Service Upgrade
Fujitsu provides one of the best warranty services in the industry today. We always strive and believe in providing you the best option that helps you minimize any downtime. Besides the Standard Hardware Warranty, Maintenance and Software Support Services, we offer you this upgrade option which allows you to enjoy our excellent support service 24 hours a day and 7 days a week.
Service Deliverables
- Build on top of the Standard Hardware, Maintenance and Software Support Services that cover beyond the regular office hours
- Calls logged via 24-hours paging service beyond normal office hours
- Qualified engineers are dispatched within 24 hours
- A duty manager is assigned round-the-clock for 24 hours as escalation point of contact for engineers and customers
Customer Benefits
- Experience additional warranty option beyond regular working hours
- Minimization of business interruptions due to hardware and software failures, even after normal business hours
- Maximized availability of IT systems
- Flexibility to conduct scheduled downtime beyond normal business hours
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Case Studies
- At retail specialist Wilko, a five-year managed network and service desk agreement ensures availability, reduces the risk of operational downtime and accelerates the PoS digital transformation
- Operations of hybrid infrastructure and security services make communications between colleagues and customers at VTT research institute much faster, more productive, and lead to new innovations
- ePortal technology combined with Robotic Process Automation helps Bâloise Assurances Luxembourg to provide a better service to customers and partners, also optimizing their experience with web-based portals and platforms
- Chilean beverage company CCU increases data center availability and improves response time with PRIMEQUEST 3800E server and DX200 storage cluster solution
- New automated mobile apps and Robotic Process Automation support coaches and back-office of Rock2Recovery, in order to refocus and save veterans’ lives