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Standard Software Support Service
Fujitsu believes in personal contact, and through this service you can call our service centre during normal office hours to seek technical advice and guidance on the use, documentation, and exploitation of licensed software products.
Service Deliverables
- Access to a hotline number in our Service Centre to report system errors or faults of licensed software products
- Telephone advice and guidance on the use, documentation and exploitation of licensed software products
- Provision and installation of appropriate resolutions and circumventions, maintenance releases and software enhancements
Customer Benefits
- Enjoy one-stop maintenance service
- First class Helpdesk service with regional capabilities
- Minimize business interruptions due to software failures
- Maintain high level of system availability and increase end-user satisfaction
- Comprehensive visibility of software operations
- Access to focused and up-to-date technology expertise
- Customer product strategy based upon detailed installed inventory analysis
- Establishment and maintenance of standard operating environment
- Reduced management investment to support end-user needs
- Re-assign in-house IT resources for mission critical tasks
- Improved productivity of end-user personnel
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Case Studies
- At retail specialist Wilko, a five-year managed network and service desk agreement ensures availability, reduces the risk of operational downtime and accelerates the PoS digital transformation
- Operations of hybrid infrastructure and security services make communications between colleagues and customers at VTT research institute much faster, more productive, and lead to new innovations
- ePortal technology combined with Robotic Process Automation helps Bâloise Assurances Luxembourg to provide a better service to customers and partners, also optimizing their experience with web-based portals and platforms
- Chilean beverage company CCU increases data center availability and improves response time with PRIMEQUEST 3800E server and DX200 storage cluster solution
- New automated mobile apps and Robotic Process Automation support coaches and back-office of Rock2Recovery, in order to refocus and save veterans’ lives