Service Architect
| Job Title |
Service Architect |
| Responsibilities |
- Lead presales opportunities including service models, response content, financials, and identifying and mitigating deal risks from opportunity qualification through negotiation
- Provides input into Go/No Go recommendations to the MS management team.
- Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service.
- Being strategically involved in service delivery and sales support to maximize and oversee results.
- Support opportunities qualification, managing sales and customer expectations.
- Support producing new content including design documents, proposals and presales slide materials.
- Conduct solution presentations to customers.
|
| Requirements |
- 10+ years’ experience in the IT industry with Managed Services (communications, network, data center, managed services) experience.
- Customer facing experience in a Service Design role including presales, Managed Service frameworks, financials and contracts expertise.
- Experience working with multiple subject matter experts to bring together service and technical components.
- Track record of consultative selling and wider solution design; competency and business acumen to assess and qualify opportunities.
- Strong financial and contractual experience in the Managed Services arena.
- Manages architecture cost elements to support business profitability, risk management, and competitive pricing.
- Provides leadership support to pursuit teams for customer-facing presales activities.
- Experience in working contract documents including master agreements, adoption agreements and service levels.
- Competent in creating and negotiating Statements of Work.
- Good understanding of Cloud, Data Center, Collaboration, VDI, and IoT concepts.
- Broad understanding of Service solutions (Servers, Storage, Network, Backup, Desktop, Monitoring & Management, Maintenance, and Deployments).
- Expertise on service cost models and creating innovative solutions to drive competitive advantage.
- Deep understanding of IT Service management, preferably with delivery experience, including automation and orchestration.
- Managed services experience including successful solutions scoping, quoting and selling with a managed services provider and/or IT infrastructure consulting firm.
- Strong understanding of Cloud and data center technologies, competitive offerings in the marketplace and landscape of cloud solution providers.
- Experience designing Global or multi-region services solutions.
- Proven track record of in-depth experience within Managed Services infrastructure.
- Deep understanding of ITIL concepts.
- A “can do” attitude putting the customer first.
- Excellent interpersonal skills, written and presentation skills
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Attractive remuneration package will be offered to the right candidate. Please send full resume with expected salary via email hr@hk.fujitsu.com. Only shortlisted candidates will be contacted. All information provided will be treated in strict confidence and used only for recruitment purposes.
