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CSR Activities Utilizing ISO 26000

Strengthening Global CSR Management

Prompted by our participation, beginning in December 2009, in the UN Global Compact, the Fujitsu Group has been monitoring the CSR initiatives of each of its companies inside and outside Japan each year since FY 2012, basing its oversight on the ISO 26000 international standard for social responsibility.

The purpose of this monitoring is to ensure that our two initiatives of risk mitigation and value creation are taken up at all Group companies. First, in terms of risk mitigation, we establish prevention and correction processes to minimize the effects of latent human rights and labor practice risks, including in our supply chain, that may negatively impact our corporate value. And, in terms of value creation, we contribute to solving issues facing regional societies, while maximally leveraging Group resources and promoting activities conducive to generating value in the entire Group.

ISO 26000 Project organization chart (Project office: CSR Department)
ISO 26000 (The seven core subjects) Department(s) in charge
Organizational Governance FUJITSU Way Unit, Corporate Affairs and Risk Management Coordinaton Division, Global Business Management Unit
Human rights Human Resources & Employee Relations Division
Labor practices Human Resources & Employee Relations Division
The Environment Corporate Environmental Strategy Unit
Fair Operating Practices Legal, Compliance and Intellectual Property Unit, Purchasing Unit, Global Business Management Unit
Consumer Issues Quality Assurance Unit
Community Involvement and Development Corporate Affairs and Risk Management Coordinaton Division, CSR Department.

Surveying and Providing Survey Feedback to 122 Fujitsu Group Companies

FY 2013 marked our 2nd CSR Survey, which followed on from last year and targeted 122 Fujitsu Group affiliated companies (78 in Japan and 44 overseas).

For this survey, we worked to upgrade the questionnaire sheet as well as the tallying and analytic processes for the responses. On the questionnaire sheet, we reassessed questions, mainly surrounding compliance, relating to strengthening Group governance, such as questions on "organizational governance" and "fair operating practices" (up take of the Group Code of Conduct and initiatives to prevent bribery and unfair competition). In addition, we used questionnaire sheets from each Group company to analyze their individual strengths and weaknesses, while providing feedback to each Company on issues to address going forward.

Feedback Sheets (Sample Image) Provided to Each Group Company
Chart: Feedback Sheets (Sample Image) Provided to Each Group Company

During the tallying and analytic processes for the questionnaires, we arrange the data for each Group company taking into account international standards such as the ICT Sector Guidance from the European Commission, and breaking down results by business operation (manufacturing/non-manufacturing), taking into account risks particular to the digital culture of companies in the ICT industry. By perfecting the analytic process, we have been able to understand characteristics and trends from the different business operations, which we are leveraging toward improvement measures to minimize risk for the Group.

Analysis for each business operation (sample image)
Chart: Analysis for each business operation (sample image)  Radar chartRadar chart
Chart: Analysis for each business operation (sample image)  Bar graphBar graph

Future Developments

Going forward, we will implement specific Group-wide CSR management efforts regarding human rights, labor practices, and fair business practices-the priority issues identified for the Fujitsu Group from the FY 2012 and FY 2013 survey results.

In the course of implementation, we will endeavor to produce and disclose policies and documents consistent with global standards, as well as formulate prevention and improvement processes, regarding human rights issues relevant to Fujitsu and its suppliers. With respect to our supply chain in particular, we seek to understand latent risks with business partners, including claims filed from external parties, legal risks, etc., and plan to continue establishing frameworks for implementing prevention and improvement processes.

In addition, we will leverage platforms for strengthening Group governance, including building a CSR Global Community comprised of the CSR leaders from our Group companies, which now number over 100 companies from FY 2014, sharing best practices and CSR challenges common across the Group, and engaging in discussions of Group-wide priority measures.