Case Studies
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Transportation and Travel

• America West Airlines enlists Fujitsu to tackle server-related delays and cancellations [PDF]
  

  With greater reliability and support, Fujitsu's PRIMEPOWER servers and multi-vendor maintenance services helped America West achieve a 75% reduction in flight delays.

  Industry: Transportation & Travel; Solution Area: Systems & Network Management; Region: United States; Canada;

• Case study, Aker Yards
  

  After evaluating a range of potential partners, including its three existing suppliers, Aker Yards decided to outsource the management of its entire IT infrastructure, including 1,400 desktop systems, to Fujitsu. In addition, Fujitsu also took over the hosting and day-today operation of its data centre services, including 150 existing servers located in its Turku yard.

  Industry: Transportation & Travel; Diversified Services; Client Name: Aker Yards; Region: Finland;

• Case study, Arriva Trains Northern, ATN
  

  Fujitsu helped us define a clear strategy and pinpoint the areas we needed to improve. Fujitsu’s consultants tuned-in to our needs completely. They understood the issues the rail industry faces and even ‘spoke our language.’ We are now recognised as an organisation with a clear vision of the future

  Industry: Transportation & Travel; Client Name: Arriva; Region: United Kingdom;

• Case study, Caminhos de Ferro Portugueses
  

  Fujitsu was chosen to provide ticketing solutions and support service to Caminhos de Ferro Portugueses because Fujitsu thought of the project as a whole and developed an architecture for a complete ticketing system.

  Industry: Transportation & Travel; Client Name: Caminhos de Ferro Portugueses; Region: United Kingdom; Portugal;

• Case study, Deutsche Bahn
  

  DB Systems designs and operates ground breaking computer science solutions as a full service IT provider. Its strengths are its sound knowledge of the transportation and logistics market and its comprehensive know-how in data processing. DB Systems employees about 2,100 people and is headquartered in Frankfurt am Main.

  Industry: Transportation & Travel; Client Name: Deutsche Bahn; Region: Germany;

• Case study, Finstaship
  

  Finstaship chose to outsource the operation and ongoing support of its IT infrastructure and telecommunications services to Fujitsu, based on the use of its managed service operating model, called Patja in Finland. The agreement covers about 50 workstations at Finstaship’s offices in Helsinki and Turku and originally around 130 workstations onboard the ships of the Finstaship fleet.

  Industry: Transportation & Travel; Diversified Services; Client Name: Finstaship; Region: Finland;

• Case study, KLM Royal Dutch Airlines
  

  KLM undertook to use the services of at least 30 specialists from Fujitsu to manage its workstations over a two-year period.

  Industry: Transportation & Travel; Client Name: KLM Royal Dutch Airlines; Region: Netherlands;

• Case study, Manchester Airport. interactive passenger information system
  

  Following an extensive competitive tender, covering 25 companies, Manchester Airport awarded Fujitsu the contract to design and develop an interactive, user-centric passenger information system that could be integrated with Manchester Airport's existing transport systems.

  Industry: Transportation & Travel; Client Name: Manchester Airport; Region: United Kingdom;

• Case study, TNT Express. Document management system
  

  TNT Express, the world’s leading business-to-business express carrier needed a document management system and were keen that as a business critical system, it would be held in-house. TNT worked in partnership with Fujitsu to develop a document management solution (DMS) which has dramatically shortened customs clearance processes, and will save an estimated £1.2m per year of paper handling and storage costs.

  Industry: Transportation & Travel; Client Name: TNT; Region: United Kingdom; Ireland;

• Dublin Airport Authority (ERP)
  

  Dublin Airport Authority formally Dublin Airport Authority initiated a Business Support Programme (BSP) to help reduce the system, business process and data constraints that the business support functions operated under.

  Industry: Transportation & Travel; Client Name: Dublin Airport Authority; Region: Ireland;

• Dublin Airport Authority (Training)
  

  When Dublin Airport Authority decided to implement an Oracle ERP Financial Management system, they recognised the critical role that end user training would play in the acceptance and efficient use of the new system.

  Industry: Transportation & Travel; Client Name: Dublin Airport Authority (Training); Region: Ireland;

• East Express Logistics——FUHUA Logistics Solution
  

  FUHUA Logistics Solution enabled the company give its customers vast new capabilities to dynamically manage the storage of goods.

  Industry: Transportation & Travel; Solution Area: Application Development; Client Name: Beijing East Express Logistics Co., Ltd.; Region: China;

• East Express Logistics——FUHUA Logistics Solution
  

  FUHUA Logistics Solution enabled the company give its customers vast new capabilities to dynamically manage the storage of goods.

  Industry: Transportation & Travel; Solution Area: Application Development; Client Name: Beijing East Express Logistics Co., Ltd.; Region: China;

• Glovia ERP delivers foundation for global automotive business at Keihin Aircon [PDF]
  

  A principal supplier of fuel systems, electronic controls and HVAC products to Honda, Keihin Corporation used gloiva.com to integrate its three North American manufacturing plants, reduce inventory levels and decrease personnel costs.

  Industry: Transportation & Travel; Solution Area: Enterprise Resource Planning; Region: United States; Canada;

• Jardine Air Terminal Services (JATS)
  

  Jardine Air Terminal Services Limited is a specialist ramp services company that has been in operation since the new Hong Kong International Airport opened.

  Industry: Transportation & Travel; Solution Area: Application Development; Client Name: Jardine Air Terminal Services (JATS); Region: Hong Kong;

• Modern Terminals
  

  "Committed to achieving service and operational excellence, Modern Terminals aim at exceeding our customers' expectation. PRIMEPOWER helped Modern Terminals simplify a complicated infrastructure environment and let us focus our energies and budgets towards delivering the best services for our customers." - Mr. Cheng Chung Keung, IT Manager - Infrastructure, Modern Terminals Limited

  Industry: Transportation & Travel; Solution Area: Systems & Network Management; Client Name: Modern Terminals; Region: Hong Kong;

• Qantas
  

  Qantas, Australia's largest airline, faced a major challenge: How to accurately determine revenue on airline seats and communicate with some 36 downstream systems. For help, Doug Meagher, general manager of Qantas' IRIS program, turned to Fujitsu's consulting services.

  Industry: Transportation & Travel; Solution Area: Application Development; Client Name: Qantas; Region: Australia; United States;

• Skymark Airlines
  

  Secure online reservations even during periods of intense access activity. ETERNUS works behind the scenes in low-cost airfare ticketing.

  Industry: Transportation & Travel; Solution Area: Storage Management; Client Name: Skymark Airlines; Region: Japan;

• Small jet pioneer uses compact Notebook PCs from Fujitsu to extend flight management systems to the pilot's laptop-and beyond [PDF]
  

  Finding the right notebook PC to run its Avio Flight Bag software under sometimes harsh and crowded cockpit conditions took Eclipse Aviation Corporation more than two years. Reading bright sunlit computer screens and accessing large digital charts and maps in a timely way were particularly challenging.

  Industry: Transportation & Travel; Solution Area: Wireless Solutions; Region: United States; Canada;

• Southwest Airlines
  

  Southwest Airlines, the largest low-cost carrier in the US, has won customer favors and industry awards for its Rapid Rewards or frequent flyer loyalty program. The servers Southwest trusts to host its Rapid Awards database are PRIMEPOWER from Fujitsu.

  Industry: Transportation & Travel; Solution Area: Systems & Network Management; Client Name: Southwest Airlines ; Region: United States;

• Case study, Schiphol Group
  

  Schiphol Group is an owner and operator of airports. In the Netherlands, the Group runs four airports: Amsterdam Airport Schiphol, Rotterdam Airport, Lelystad Airport, and Eindhoven Airport. In addition, it also develops so-called ‘AirportCities’; dynamic junctions of air, rail and road connections, where people and companies, logistic activities and shops, information and entertainment come together and reinforce each other. Amsterdam Airport Schiphol is Schiphol Group’s showcase; the AirportCity formula is presented here in its optimum format.

  Industry: Transportation & Travel; Solution Area: Systems & Network Management; Client Name: Schiphol Group; Region: Netherlands;