Case Studies
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Government

• Fujitsu helps Queensland Police implement records management exchange
  

  The Queensland Police Service (QPS) needed a single new information system to better realise its vision of a professional police service, dedicated to excellence and committed to working in partnership with the people of Queensland to enhance their safety and security.

  Industry: Government; Solution Area: Content Management; Client Name: Queensland Police Service; Region: Australia;

• Fujitsu provide WA Police project management, SI and change management expertise
  

  Western Australia Police (WAPOL) needed a new radio communications infrastructure to achieve its mission of enhancing the quality of life and wellbeing of all people in WA and better protect its operational officers.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Western Australia Police Service; Region: Australia;

• Fujitsu vs Mission Critical System Failure
  

  Australian courts are under relentless pressure to achieve predictable court schedules and reliable operations in the face of escalating case numbers.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: Fujitsu vs Mission Critical System Failure; Region: Australia;

• An Garda Síochána
  

  The project was a far-reaching programme of work which covered the full development life cycle from initial process definition through to supporting the live operation of the solution.

  Industry: Government; Region: United Kingdom;

• An Garda Síochána
  

  An Garda Síochána (AGS) is Ireland's national police service. The overall challenge facing AGS was to reduce the number of road fatalities and serious injuries from road accidents. The aim was to reduce the incidence of excess speeding and increase the wearing rate for seat belts.

  Industry: Government; Client Name: An Garda Síochána; Region: Ireland;

• An Post
  

  During 2000, Fujitsu was selected to produce a scalable, reliable system to replace An Post's manual system used to provide the calculation and recording for its staff remuneration function.

  Industry: Government; Client Name: An Post; Region: Ireland;

• Beppu City
  

  The City of Beppu chose to deploy a virtualization environment on Fujitsu’s PRIMERGY RX600 S3 rack-mount servers running VMware Infrastructure 3 for their intranet service. As an early adopter of VMware virtualization technology in their area, the city has achieved great improvements in server availability and manageability with the minimum of investment.

  Industry: Government; Client Name: Beppu City ; Region: Japan;

• BIR's e-Filing and e-Payment System
  

  The Bureau of Internal Revenue (BIR) seeks to collect taxes efficiently and effectively and at the least cost to the government. To achieve this mission, the BIR has decided to do away with traditional paper-based tax filing and payment processing and adopt a more efficient electronic business model as an alternative tool.

  Industry: Government; Solution Area: e-Business/e-Commerce; Client Name: Bureau of Internal Revenue ; Region: Philippines;

• BIS - IT Infrastructure
  

  The Department for Business, Innovation and Skills (BIS) is the UK government department responsible for generating sustainable growth and productivity in modern Britain by supporting successful business, ensuring fair markets and promoting world-class science and innovation.

  Industry: Government; Region: United Kingdom;

• BIS - Matrix 2 knowledge management
  

  The application development work undertaken by Fujitsu for MATRIX 2 was not a straightforward upgrade as it involved a major integration and transition to a new set of tools, utilising an entirely different Oracle database schema and much closer integration with Microsoft Office.

  Industry: Government; Solution Area: Business Intelligence; Region: United Kingdom;

• BIS - Monitoring, Analysis and Evaluation of the IT strategy
  

  As the prime contractor, Fujitsu UK have developed a creative IT strategy and insightful IT solutions for The Department for Business, Innovation and Skills (BIS), formerly the Department of Trade & Industry (DTI)

  Industry: Government; Region: United Kingdom;

• BIS - Sense and Respond
  

  Sense and Respond is Fujitsu’s unique approach to service that eliminates wasted effort and cost. Instead of simply working to IT objectives, Fujitsu staff give priority to the customer’s business objectives.

  Industry: Government; Region: United Kingdom;

• BIS - UK Trade & Investment (UKTI) Portal
  

  UKTI chose Fujitsu to develop and implement the new web site, together with a new Customer Relationship Management (CRM) system, primarily because it was the existing outsourcing partner for the management of BIS’corporate IT systems

  Industry: Government; Region: United Kingdom;

• Bord Gáis Eíreann
  

  With the advent of market deregulation Bord Gáis decided it had to enhance its business processes.

  Industry: Government; Client Name: Bord Gáis Eíreann; Region: Ireland;

• Case study, The European Commission
  

  Fujitsu Services, one of the leading IT services companies in Europe was recently awarded a new contract relating to a 4-year mission within the Directorate General for External Relations (DG Relex) of the European Commission. The new contract covers the supply of IT services, including the management of the Helpdesk, infrastructure management, user support and the management of the projects of the Delegations of the European Commission (well over 5 000 users, 134 Delegations world wide).

  Industry: Government; Client Name: The European Commission; Region: Belgium;

• Case study, The Federal Public Service Economy
  

  Originally, the ICT activities of the Federal Public Service Economy SMEs, Self-employed and Energy in Belgium were split over two separate data centers, each with its distinct ICT organisation. A major project was set up to merge the two entities in order to get one ICT infrastructure with a uniform architecture, a centralised responsibility and lots of synergy. Fujitsu was commissioned to implement this migration programme called IT Merge.

  Industry: Government; Client Name: The Federal Public Service Economy; Region: Belgium;

• Courts Service, Ireland
  

  Established in November 1999 following the enactment of the Courts Service Act of 1998, the Courts Service’s remit includes providing support services to the judges and information to the public, managing and maintaining court buildings, and providing facilities for users of the courts. There are approximately 1,100 court users and approximately 120 judges that use the Courts Service support systems.

  Industry: Government; Region: United Kingdom;

• Department for Environment, Food and Rural Affairs (DEFRA)
  

  The Pesticides Safety Directorate (PSD), an executive agency of the Department for Environment, Food & Rural Affairs (DEFRA) and the Health and Safety Executive (HSE) are both jointly responsible for the issuing of an approval (or license) allowing a specified use of a pesticide by the applying farmer.

  Industry: Government; Region: United Kingdom;

• Department of the Environment
  

  The responsibility for the quality of the environment, housing, roads, water and other related services in Ireland lies with the Department of Environment

  Industry: Government; Region: United Kingdom;

• Department of Transport
  

  The collection of motor tax and the management of driving licenses is a major business for the Department of Transport. In motor tax alone, over €880 million was collected in 2006 from over 2.3 million taxed vehicles. This involved some 4.75 million transactions. The department wanted to implement a new computer system to bring its motor tax and licensing operation into the 21st century.

  Industry: Government; Client Name: Department of Transport; Region: Ireland;

• Dublin City Council
  

  To meet changing needs Dublin City Council’s IT portfolio had to expand over the years and the need to outsource the day-to-day management of its wide range of different systems became an ever-increasing issue. Fujitsu was able to undertake complete responsibility for all IT components within the council, and supply a superior managed service.

  Industry: Government; Client Name: Dublin City Council; Region: Ireland;

• Enterprise Ireland
  

  “Fujitsu provide us with functional, development & database support services in a highly professional & flexible manner, across a number of critical business applications” Deirdre McDonough, IT Manager, Enterprise Ireland

  Industry: Government; Client Name: Enterprise Ireland; Region: Ireland;

• Environment Agency
  

  Fujitsu had been chosen by the Environment Agency to develop the FWD system, so it was a natural partner to implement a benefits realisation strategy.

  Industry: Government; Region: United Kingdom;

• European Commission: IT helpdesk supply
  

  Fujitsu supply the European Commission with a range of IT services, including an IT helpdesk, which is responsible for on site support of the complete IT infrastructure.

  Industry: Government; Region: United Kingdom;

• Forfás
  

  Forfás’ Business Intelligence System (BIS) Environment comprises of a number of Oracle based components. Forfás is self sufficient in the day-to-day management of this critical application. However, there are times when Forfás requires the flexibility to draw support from additional, experienced Oracle resources. In seeking a solution to this problem Forfás decided that Fujitsu had the capacity to support Forfás in terms of meeting both their current and future business needs.

  Industry: Government; Client Name: Forfás; Region: Ireland;

• Fujitsu completes management review of policing agency’s IT organization
  

  Industry: Government; Solution Area: Business Process Management; Region: United States;

• Fujitsu develops a turnkey automated land titling system for Jamaica
  

  Jamaica National Land Agency (NLA) brings together the core land information functions of the Government under one roof; Land Titles; Surveys and Mapping; Land Valuation & Estate Management. The entity was formed to create a modern national land (spatial) information system designed to support sustainable development.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Jamaica National Land Agency; Region: Caribbean;

• Fujitsu helps the City of Edmonton adopt a new decision making tool
  

  Interested in understanding how to achieve the maximum value from its technology-related strategic initiatives, the City of Edmonton partnered with Fujitsu to implement EVM into all of its governance processes.

  Industry: Government; Solution Area: Business Process Management; Client Name: City of Edmonton ; Region: Canada;

• Fujitsu PRIMEPOWER servers and Stylistic Tablet PCs provide a solid foundation for State Computing Innovation [PDF]
  

  The Commonwealth of Virginia selected the Fujitsu Stylistic ST4110 Tablet PC to allow field workers to access complex compliance and regulatory information and to collect data directly on site.

  Industry: Government; Solution Area: Wireless Solutions; Region: United States; Canada;

• Fujitsu vs Disparate Information Systems
  

  Ready access to accurate and up-to-date information is a ‘must have’ for the sustainable planning and management of diverse communities, industries and natural resources.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: Primary Industries and Resources South Australia ; Region: Australia;

• Fulton County optimizes taxpayer dollars through server-consolidation strategy [PDF]
  

  To meet these challenges, Fulton County managers adopted a server-consolidation strategy. Leveraging virtualization technology, legacy Wintel servers are being consolidated onto Fujitsu PRIMERGY® Series Server Blades. To economically support Oracle® databases, managers also elected to deploy Intel® Itanium® 2-based PRIMEQUEST® servers leveraging Red Hat® Enterprise Linux.

  Industry: Government; Solution Area: Systems & Network Management; Region: United States; Canada;

• Health Protection Surveillance Centre
  

  In 1998 Ireland’s Health Protection Surveillance Centre (HPSC) was set up to monitor and control the spread of infectious diseases within the population. Their objective was simple, “Improve the health of the Irish population by the collection, interpretation and provision of the best possible information on diseases”. These activities are achieved through surveillance and independent advice, epidemiological investigation, research and training.

  Industry: Government; Client Name: Health Protection Surveillance Centre; Region: Ireland;

• Health Protection Surveillance Centre: IT Solutions
  

  HPSC chose Fujitsu to design, develop and implement an IT solution concentrated on delivering a secure and flexible national central repository for disease and patient information.

  Industry: Government; Solution Area: Retail Solutions; Region: United Kingdom;

• HM Revenue & Customs (HMRC): IT infrastructure
  

  Fujitsu are helping HMRC achieve their vision of a modernised, cost effective IT Infrastructure via fundamental changes to data centre operations and managed services.

  Industry: Government; Region: United Kingdom;

• Iarnród Éireann
  

  Iarnród Éireann is the national provider of rail transport in Ireland, delivering thousands of passengers to locations nationwide. In 1998, the International Risk Management Services report recommended the implementation of a centralised fault management system and planned maintenance regime.

  Industry: Government; Client Name: Iarnród Éireann ; Region: Ireland;

• Irish Courts Service: IT managed services
  

  Fujitsu have been awarded a four-year contract to provide complete managed services to the Irish Courts Service covering 1,250 desktops and 200 servers in over 70 offices throughout Ireland.

  Industry: Government; Region: United Kingdom;

• Lancashire County Council Social Service Directorate
  

  The traditional emphasis for the physically disabled has been medical rehabilitation, which is based on how well individuals can perform daily living tasks. However, while physically disabled people may have successfully met the criteria for medical rehabilitation, they have often found themselves isolated and unable to find employment. In response to this, in recent years the government has set targets that relate to reducing social exclusion.

  Industry: Government; Region: United Kingdom;

• Luxembourg Ministerial Department of Sports
  

  By computerising the appointments, the Medical-Sports Department aims to simplify the way appointments are made, as well as lighten the burden of administrators. Finally, it intends to facilitate access to information for medical staff, who are now able to use a secure collaborative portal to access a wide-range database.

  Industry: Government; Healthcare; Region: United Kingdom;

• Marine Institute
  

  The Marine Institute is the Irish government agency responsible for marine research and development. This agency works in partnership with national and international organisations to help enhance and sustain the marine sector in Ireland.

  Industry: Government; Region: United Kingdom;

• Ministry of Defence: Project Home
  

  Fujitsu won the contract for Project Head Office Modern Environment (HOME) providing the project management, integration, implementation and ongoing service management of a new IT infrastructure and 6,000 work stations.

  Industry: Government; Region: United Kingdom;

• Ministry of Public Administration, Spain
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• National Institute of Genetics - Center for Information Biology and DNA Data Bank of Japan (DDBJ)
  

  World’s fastest next-generation Bio-Database using the Fujitsu developed XML Database engine [Shunsaku].

  Industry: Education; Government; Life Sciences; Solution Area: XML/Web Services; Client Name: National Institute of Genetics - Center for Information Biology and DNA Data Bank of Japan (DDBJ); Region: Japan;

• NavyStar
  

  The Royal Navy needed an affordable information infrastructure capable of supporting its administrative services onboard vessels. The requirement was for PCs, servers, printers and network equipment from commercial sources that would work in the unique environment aboard ship, be reliable, and meet the standards required for equipment installations on their vessels.

  Industry: Government; Region: United Kingdom;

• Newcastle City Council - a new ‘best of breed’ IT infrastructure
  

  Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new ‘best of breed’ infrastructure with the latest enabling technology.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Newcastle City Council - ICT and Customer Services
  

  One of the key business issues across all local authorities is the immense agenda for change, with pressure coming from both central government and customers. Newcastle City Council identified that it needed help with managing change and developing skills. Specifically, the Council knew that it could not sustain its approach to the procurement of IT, as managing its own mainframe systems and applications was no longer viable.

  Industry: Government; Region: United Kingdom;

• Northern Ireland Court Service: Integrated Court Operation System (ICOS)
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and application development and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment. In particular, Fujitsu has considerable experience in delivering technology-enabled courtrooms in The Republic of Ireland, the UK and Australia.

  Industry: Government; Solution Area: Application Development; Region: United Kingdom;

• RAF Strike Command
  

  RAF Strike Command is a large and complex organisation with the challenge to deliver air power effectively and efficiently any time and anywhere in the world. This has to be done within budget, with high visibility of any operational risks that may exist.

  Industry: Government; Region: United Kingdom;

• Royal Air Force
  

  The RAF had three different operational information systems: one for HQs, one for air bases and one for operational staff work. They were not connected at SECRET level, which meant that information could not be shared between them and secure messages, such as orders, had to be sent via yet another system.

  Industry: Government; Region: United Kingdom;

• RTE
  

  RTE chose to partner with Fujitsu, who provided ‘best of breed’ technologies to develop their existing infrastructure into a structured and manageable platform.

  Industry: Government; Client Name: RTE; Region: Ireland;

• Seattle Department of Planning and Development
  

  Instant access to nephropathic patients records.

  Industry: Government; Solution Area: Imaging Solutions; Region: United States;

• Staffordshire County Council
  

  As Staffordshire County Council was already using SAP’s Human Resources (HR), Finance and Procurement systems it chose to develop the Social Care systems using SAP’s Social Care and Customer Relationship Management (CRM) applications with electronic forms and workflow.

  Industry: Government; Solution Area: Application Development; Customer Relationship Management; Enterprise Resource Planning; Region: United Kingdom;

• State of Washington Department of Licensing selects NETCOBOL for .NET
  

  Department of Licensing decided that the time had come to make the move from the Unisys mainframe to commodity hardware in the form of Windows-supporting computers. Fujitsu Consulting's winning proposal met the RFP criteria in a way that minimized the migration risk while helping staff build contemporary skills.

  Industry: Government; Solution Area: Legacy Migration; Client Name: The State of Washington Department of Licensing; Region: United States; Canada;

• States of Guernsey: Electronic Document and Record Management (EDRM)
  

  Fujitsu have implemented a fully integrated, electronic document and record management (EDRM) solution for the States of Guernsey. In addition, Fujitsu provided a workflow solution that enables Guernsey Income Tax to track and automate the processing of tax returns and correspondence.

  Industry: Government; Solution Area: Business Applications; Region: United Kingdom;

• The Courts Service (Ireland)
  

  The Courts Service wanted to modernise its information and communications infrastructure and decided that the skills and expertise to do this did not exist within the service.

  Industry: Government; Client Name: The Courts Service (Ireland); Region: Ireland;

• The Department of Social and Family Affairs
  

  In 2000, The Department of Social and Family Affairs (DSFA) decided to embark on a Service Delivery Modernisation programme, in order to transform the way in which it delivered services to its customers. Fujitsu was contracted in January 2001 to design, develop and implement the new solution and to deliver the first application.

  Industry: Government; Client Name: The Department of Social and Family Affairs; Region: Ireland;

• The Department of the Environment - Government case study
  

  Fujitsu designed a solution to achieve the department’s vision to create business components as the basis for building flexible and responsive business applications.

  Industry: Government; Client Name: The Department of the Environment; Region: Ireland;

• The Marine Institute (CMS)
  

  Fujitsu were engaged to develop a new web portal using Microsoft CMS giving user’s access to Marine Data Services.

  Industry: Government; Client Name: The Marine Institute (CMS); Region: Ireland;

• The Marine Institute (Irish Spatial Data Exchange)
  

  “Actively sharing data with other marine research Organisations is the most effective way to ensure best use is being made of the data being collected around Ireland" John Evans, IT Manager, The Marine Institute.

  Industry: Government; Client Name: The Marine Institute; Region: Ireland;

• The Moray Council: Scottish Schools Digital Network
  

  With over 30 years experience of supporting the needs of government departments and local authorities, Fujitsu has a proven track record in providing complex systems integration services and mobile solutions that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Virginia State Police enhances law enforcement services using the latest server solutions from Fujitsu [PDF]
  

  Fujitsu has enabled the Virginia State Police to better scale processing power with user and application demands, add features without adding additional database software licenses, enjoy a significant improvement in transaction performance with enhanced system redundancy and security—both at its primary data center in Richmond, Virginia and a remote disaster recovery site.

  Industry: Government; Solution Area: Systems & Network Management; Region: United States; Canada;

• Western Australia Police Service
  

  Policing an area as vast as Western Australia is a testing business. So to extend the long arm of the law in the world’s geographically largest law enforcement jurisdiction, the Western Australia Police Service is always looking to new technology for a helping hand.

  Industry: Government; Region: Australia;

• Weymouth & Portland Borough Council
  

  Weymouth & Portland Council wanted to make access to services and information easier for its residents. This objective was part of the council's plan to meet government targets to deliver all services electronically by 2005, without creating social exclusion.

  Industry: Government; Region: United Kingdom;

• Wolverhampton City Council Beareavement Centre: sharing information online
  

  Coming to terms with someone’s death is never easy and the situation is not helped when relatives are left with the unwelcome prospect of having to notify a myriad of public organisations, to register and record the death.

  Industry: Government; Solution Area: Microsoft Solutions; Region: United Kingdom;

• Yame General Hospital
  

  Fujitsu advised on the technical specification that would support Young Scot's ideas for the portal. Fujitsu then took responsibility for secure hosting, arranged the transfer from the old website and began providing statistics on usage.

  Industry: Government; Region: Japan;

• Young Scot: encouraging active citizenship through secure online communication
  

  Fujitsu advised on the technical specification that would support Young Scot's ideas for the portal. Fujitsu then took responsibility for secure hosting, arranged the transfer from the old website and began providing statistics on usage.

  Industry: Government; Solution Area: XML/Web Services; Region: United Kingdom;

• Commercial On-line Registration Network (ACORN) positions Anguilla as a premier offshore jurisdiction
  

  In 1995, based on a feasibility study recommendation, the British Government initiated a project to create an on-line 24x7 company incorporation service as the feature that would set Anguilla apart from the other jurisdictions.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Government of Anguilla; Region: Caribbean;

• AFIS solution enables Trinidad & Tobago police to better keep citizens safe
  

  Fujitsu created a database of fingerprints that would allow the police service to solve, prevent and diminish criminal activity in Trinidad and Tobago. This mandate was developed with the background of the police force being at the time, technologically behind the curve, with fewer than 5 PCs in service and no institutional IT infrastructure in place.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Trinidad & Tobago Police Service; Region: Caribbean;

• Trinidad & Tobago migrates its population registry to an on-line system combining speed, accuracy and easy access
  

  Transferring the paper-based records of the Trinidad & Tobago population registry into digital format was determined as essential given the population size, state of the records, frequency of access, and need for the information for future demographics and other modeling.

  Industry: Government; Solution Area: Systems & Network Management; Client Name: Trinidad & Tobago Ministry of Legal Affairs; Region: Caribbean;

• Trinidad & Tobago provides high quality service with new on-line incorporation service
  

  The Government of Trinidad & Tobago undertook a feasibility study regarding the government's opportunities to enhance its presence and service to its corporate stakeholders in the registration of companies.

  Industry: Government; Solution Area: Systems & Network Management; XML/Web Services; Client Name: Government of Trinidad & Tobago; Region: Caribbean;