Hỗ trợ và bảo trì hệ thống

Dedicated hot line. On-phone and on-site troubleshooting, maintaining network equipment and operation, preparing and updating computer asset and new service pack with routinely meeting with customer.

Benefits to customers:

• Remove the burden of system management tasks; cut costs and boost efficiency through system innovation and reliablity.
• Minimize downtime for servers, network, PCs, and other office devices; thus optimize the operation of IT infrastructure for increased productivity and profitability.
• Prevent troubles through preventive maintenance countermeasues:
  
  o Periodically check the status of servers & network devices and network conditions
  
  o Early notice customers about the potential risks to limit incidents affecting the safety of network equipments and systems.
• Reserve and stock highly available spare parts, for prompt repair and replacement to ensure system and business continuity.
• Ensure the highest performance of the IT and management systems.

Fujitsu Vietnam’s Service Packages:

		Packages
		Standard (8x5xNBD)	Silver (8x5x4)	Silver + (8x6x4)	Gold (8x7xNBD)
Call Center	Call Management	Mon-Fri 8.00-17.00	Mon-Fri 8.00-17.00	Mon-Sat 8.00-17.00	Mon-Sun 8.00-17.00
Hardware Support	Telephone Support	v	v	v	v
	On-site Support	v	v	v	v
	Troubleshooting/ diagnosis	v	v	v	v
	Parts Replacement/Borrowing	Yes (1*)	Yes (1*)	Yes (1*)	Yes (1*)
OS/SW Support	OS/ Application Software support	Option(2*)	Option(2*)	Option(2*)	Option(2*)
Response Time	Call Response Time	4 hours	2 hours	2 hours	2 hours
	On-site Response Time	Next Biz day	4 hours	4 hours	Next Biz day

(1*): For hardware maintenance:

• For Fujitsu servers and storages, spare part will be replaced permanently in case of defects.
• For other equipments such as switch, firewall, etc, alternative equipment shall be provided temporarily while waiting for warranty/fixing equipment (* Part replacement or Repair cost is charged based on actual)

(2*): To be specified in the contract or SLA (Service Level Agreement)