Hillarys Blinds: Integration of SAP and Mobile Communications System
Mobile IT solutions
Integrated to SAP
Fujitsu combined its detailed understanding of Hillarys' business issues with its expertise in SAP and in designing and delivering mobile solutions to provide an innovative service that met and exceeded Hillarys' expectations for enhancing its Sales Force Automation programme.“Fujitsu found this engagement very exciting due to the nature of the technologies employed,”
says Stephen Barcello, Head of SAP Practice, Fujitsu Services. “This project provided both Hillarys and Fujitsu with an opportunity to enhance the IT landscape and enabled the business to expedite its sales and operational business processes. Apart from the technology aspect of the programme, it was also recognised by Hillarys that the business end-users had to be involved early in the development cycle which diminished change management and acceptance issues.”
Fujitsu developed a solution to meet Hillarys' needs, offering real time, two-way wireless communication from a mobile device to the back office, integrating seamlessly with Hillarys' existing SAP ordering system. The solution enables advisors to access their daily schedule of appointments on their mobile devices. This provides handy access to customer details and indicates whether the appointment is a sales call, product installation or service visit.