Fujitsu America offers service and support on products for a minimum of five (5) years after the manufacturer’s last ship date for products used or sold for commercial or governmental use (i.e., a use other than for personal, family, household, or home office use) based upon model and/or machine type.
In all cases (hardware and software), service and support is per contracted service level or, if there is no contract, on a commercially reasonable, best effort basis for products approaching their EOSL.
Fujitsu America will provide service and support for a minimum of five (5) years after the manufacturer’s last ship date for hardware products based upon model and machine type unless otherwise noted.
Updates to End of Service Life (EOSL) Support for Fujitsu Hardware Products will be posted generally three to six months in advance of the EOSL date.
The Fujitsu Sustaining Support program gives you the opportunity to continue maintenance support on selected hardware beyond the manufacturers End of Service Life, to maximize your IT investment and provide additional time to evaluate, plan and budget for future needs. Fujitsu Sustaining Support includes:
Note: Development of new Firmware Patches/Updates will cease and access will be limited to the levels currently available. OS support may no longer be available and not included. Parts replacement and break/fix services are performed on a commercially reasonable basis per contracted service level based on parts availability.
For more information or specific questions regarding the Fujitsu America EOSL policies, please contact your local Fujitsu America Service Delivery Manager.