Fujitsu offers several Maintenance Services to maintain your scanner's high level of reliability and overall performance. These options can be added to the original standard warranty, ensuring that your scanner is always ready to work when you are.
Standard Warranty by Scanner Model
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Standard Warranty:2 Years Advance Exchange Service
Maintained scanners experience less downtime, have longer useful life, and increase the capital value of your investment. The worries of project delays, making daily scan quotas, backlogs, training of new employees, and unbudgeted repairs fall away with Fujitsu Service. Not only is Fujitsu Service affordable, but it can pay for itself in just one visit.
ScanCare® - The ultimate preventative maintenance program for Fujitsu Scanners
ScanCare is the Fujitsu premium scanner service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with the Basic on-site service option that includes spare parts, labor and technician travel. ScanCare® is available as an upgrade to the existing standard Limited Warranty.
ScanCare, Post-Warranty is available as an upgrade to the existing standard Limited Warranty and may be purchased in single or multi-year increments. You choose next business day, 4-hour or 24/7 response time options to suit the needs of your business.
Basic on–site service provides value-oriented peace of mind
Basic, In-Warranty on-site service for Fujitsu scanners upgrades the standard, Limited Warranty on certain models to a full 12 months of on-site service. The Basic option includes parts, labor, travel and a cleaning event. Basic, Post-Warranty is available after the Limited Warranty timeframe and can be purchased in single or multi-year increments.
Advance Exchange - The simple, economical, onsite alternative for scanner service
The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most models of Fujitsu scanners. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer..
Advance Exchange, Post-Warranty provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multi-year increments.
The Depot service program is designed to provide mail-in unit repair service for those Customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service is available for all Workgroup, Departmental, Network and Low-Volume scanners (excluding the fi-5750C & fi-6770 Series). Depot, In-Warranty upgrades the Standard Limited Warranty to 12-months of coverage. Depot, Post-Warranty is available after the Limited Warranty period and can be purchased in single or multi-year increments.