Unified Customer Experience Across All Touchpoints Driving Loyalty, Growth and Profit
Shoppers don’t think about channels or online/offline, they think about the overall shopping experience, be it online, via an app, in-store or on the doorstep. They want a unified, personalized shopping experience so that they can gather information, browse, transact, seek help, receive and return products in ways that are most convenient to them.
To survive and prosper in this new customer-centric world, transforming the experience you provide and optimizing enterprise processes and systems must become a priority.
Enabled by our strategic partner GK Software’s composable commerce platform and services, we build unified customer journeys across all touchpoints, including mobile, store, and last mile to the customer’s door.
Join us on booth #5007 to learn more.
When you choose Fujitsu, you’re selecting more than just a technology service provider. It’s our combination of industry know-how, innovative business solutions, and global reach which underpin our future-proof solutions you’ll see at NRF.
With our strategic partner GK Software and a wider ecosystem of innovative partners, you have a world-class team by your side.
Unified Commerce
Connect a shopper’s journey across all touchpoints that builds loyalty and drives revenue and profit growth. Launch new use cases fast to stay ahead of the competition and to meet changing consumer expectations:
- migrate from a channel-led operation to a customer-centric (unified commerce platform) business.
- api-based architecture enables a composable commerce platform strategy.
Experience Up, Cost Down
Transform the bottom line, digitize the store experience and deliver a shift in employee experience with smart in-store solutions that include:
- loss prevention for fixed and self-checkout devices.
- digital age estimation for age restricted goods.
- cashier-free store for automated, queue-free transactions.
- computer vision AI that tracks in-store behaviour, helps prevent theft, and monitors for potential health and safety hazards.
Up Close & Personal
Personalize your customer experience to deliver personalized product recommendations and offers, pricing, promotions and experiences:
- use differentiated applications to tailor shopping experiences based on profile, purchase history and behaviours.
- deliver increased satisfaction, more repeat visits, higher ATVs and more profitable transactions.
Sustainable Retail
Take action to make sustainability targets a reality. Monitor and control inventory productivity, energy consumption, waste management and staff well-being with one ESG platform:
- establish transparent product provenance with AR-based traceability.
- put actionable intelligence into the hands of the right staff members to help drive improved business performance.
- optimize energy efficiency and reduce costs in stores and warehouses by using AI, IoT, and big data analytics to detect, monitor, and control usage.
We strive to enrich the lives of people by advancing new ways of consuming that are better for business and the planet. Watch to learn more.
Recap Fujitsu at NRF 2024
Book a meeting!
Meet with our retail experts to discuss your needs, book a booth tour, get a live demo, or fulfill any other requests.
A team of Fujitsu retail experts will be present in NYC, among them are the most experienced business advisors in the industry. Don’t miss your chance to engage in person!
Fujitsu is proud to partner with these industry leaders
