Fujitsu Computer Products of America, Inc. Image Scanners
How to Identify Gray Market Products
Region: United States
What is Gray Market?Gray market products are Fujitsu scanner branded products that are sold outside of their authorized sales territory. It can also include counterfeit products, consumables, and spare parts. Due to the nature of these products, they may also be sold at artificially low prices.
Who are authorized US Distributors and Resellers?Authorized Fujitsu scanner distributors are companies that have a direct contractual agreement to purchase and resell Fujitsu scanners in the United States. Authorized resellers are companies who purchase products in the US from those authorized distributors. A list of authorized distributors is listed at the following link. You can also ensure that the part number for a scanner is an authorized US part number by checking the authorized part number section: https://www.fujitsu.com/us/about/resources/shop/scanners/index.html
Consumer issues with buying gray market productsFujitsu scanners purchased from unauthorized resellers or from outside of the United States do not have a US warranty or access to customer support. They may also contain non-US power cords and unlicensed or counterfeit software. Additionally, gray market products may be used or damaged.
Samples of Authorized Part Numbers and ProductsPlease see the examples below of authorized part numbers. Please be aware of unauthorized resellers using an authorized part number on their web-site or on the actual product box, but then shipping a gray market product with a different part number on the serial plate of the unit. You can find a complete list of authorized part numbers at the link in the authorized part number section below.
Authorized Part Numbers
|Scanner Model||Auhthorized Part Number|
|fi-7160 Deluxe Bundle||CG01000-286401|
|fi-7160 Premium Bundle||CG01000-298801|
|ScanSnap S1300i Bundle with Neat||CG01000-298901|
|ScanSnap iX1500 (White)||PA03770-B215|
|ScanSnap iX1500 (Black)||PA03770-B315|
|ScanSnap iX1500 Deluxe (White) - with Adobe Acrobat DC Pro||CG01000-299401|
|ScanSnap iX1500 Deluxe (Black) - with Adobe Acrobat DC Pro||CG01000-299501|
|ScanSnap iX1500 Powered with Neat||CG01000-294901|
|ScanSnap iX1500 Premium Bundle||CG01000-294601|
|ScanSnap iX1500 TAA||PA03770-B205|
A complete list of authorized part numbers can be accessed here.
How to identify a scanner part number:Note: some gray market resellers may include the correct part number on their website or ecommerce store listing. They may also alter the scanner box with the correct part number. The scanner serial plate on the unit will have the actual part number.
- Example of an unaltered fi-7160 scanner box:
- Example of scanner serial number plate on scanner: