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Fujitsu Highlights New Digital Workforce Technology at NRF in Booth #3905

Digital Workers Automate Repetitive Tasks to Increase Worker Productivity

Fujitsu America Inc.

New York, NY, January 15, 2017

Fujitsu today unveiled its first public demonstration of Fujitsu Digital Workforce, a cloud-based platform that automates repetitive, low-value tasks in order to free up staff to engage in more complex and higher priority assignments and projects. Fujitsu Digital Workforce offers organizations a number of benefits, including improved speed and consistency of tasks that are prone to human error, significant cost benefits thanks to employee workhours being used more productively, and easy implementation without the need to extensively retool existing IT infrastructure. The demonstration can be seen firsthand at booth #3905 at the National Retail Federation’s (NRF) Big Show in New York City at the Jacob K. Javits Center from January 15-17.

The Fujitsu Digital Workforce platform, purpose-built and comprising three services, streamlines common productivity bottlenecks that occur across a number of industries:
Workers as a Service
Organizations assign digital workers to automate back-office processes. The service can be scaled to match the expected demands of the automated workload.

Workforce as a Service
Cloud-based and instantly responsive to changes in demand, this service auto-scales to increase workers, accommodating increased demand over time or activity spikes and troughs as needed.

Work as a Service
A true utility solution, with the Digital Workforce managing workload on a per-transaction commercial model, allowing users to link the service cost directly to the output delivered.

Currently, a Digital Workforce trial is underway for a Fujitsu client in the retail industry, while digital workers have been deployed internally at Fujitsu where they are performing real-world tasks for clients across a number of verticals. Key metrics from Phase I of the internal deployment, which automated 10% of all alerts, include: 196% return on investment (ROI) with a projected net benefit of more than US$3.3 million over four years; five times better transaction times when compared to a human worker performing the same activity in high-volume situations; 60% improved effectiveness during low-volume activity such as during off hours; 10% increased capacity of current staff to focus on high-value activity; 90,000 monitoring alerts processed per month, reducing the workload of Level 1 support staff, who are tasked with testing for false-positives, by 48% as well as higher-cost engineering support teams that are incorrectly passed those false-positives. Subsequent phases will increase automation with higher returns expected.

Pricing and Availability
Fujitsu Digital Workforce is expected to be available in fiscal 2017 in North America. Pricing varies according to model, configuration and country.

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$41 billion) for the fiscal year ended March 31, 2016. For more information, please see

About Fujitsu Americas

Fujitsu America, Inc. is the parent and/or management company of a group of Fujitsu-owned companies operating in North, Central and South America dedicated to delivering the full range of Fujitsu products, solutions and services in ICT to our customers in the Western Hemisphere. These companies are collectively referred to as Fujitsu Americas. Fujitsu enables clients to meet their business objectives through integrated offerings and solutions, including consulting, systems integration, managed services, outsourcing and cloud services for infrastructure, platforms and applications; data center and field services; and server, storage, software and mobile/tablet technologies. For more information, please visit: and

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Bryan Hollar

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Company:Fujitsu America, Inc.

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Fujitsu and the Fujitsu logo are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. All other trademarks referenced herein are the property of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: January 15, 2017
City: New York, NY
Company: Fujitsu America, Inc.