Fujitsu Selected by Government of Alberta to Provide Service Desk Services for All Ministries
Fujitsu Set to Support Entire User Base, Help GoA Increase Efficiency and Decrease Operating Costs Over Life of 7-year Contract
Fujitsu America Inc.
Fujitsu, a leading information communication technology (ICT) company, today announced that the Government of Alberta (GoA) has signed an agreement with Fujitsu Consulting (Canada), Inc., to manage and operate the Service Desk Services (SDS) for all ministries of the provincial Government. During the span of the 7-year contract with an option for 3 additional years, which is valued between USD $20-$30 million, Fujitsu will deliver the solution to the GoA's entire user base of up to 30,000 total users.
This service desk contract is one of the five service bundles included in the GoA's new model for ICT service coordination. The other bundles are Mainframe Application Hosting, Desktop and Worksite, Managed Security, and Managed Remote Access. Each service bundle contains a number of related services, with the Service Desk serving as the single point of contact.
"We're very pleased with this agreement with Fujitsu Canada," said Mark Brisson, Assistant Deputy Minister of Service Modernization with the Government of Alberta. "The agreement will result in significant cost-savings for our government and even more importantly, will result in improved service and efficiency for our staff, which means better service for Albertans."
The transition of service was initiated this month, and steady state services are scheduled to start on January 1, 2015, at which time Fujitsu will be responsible for managing and operating the SDS. This includes continuous service improvement geared towards increasing efficiency, decreasing operating costs, and expanding or enhancing services, as well as providing proactive technology lifecycle management. In addition, Fujitsu will continue to develop new channels and classes of service, establish a robust risk management system and provide disaster recovery capabilities
"This project represents an important milestone for Fujitsu in Alberta, building on our 36-year delivery partnership with our highly valued client, the Government of Alberta," said David Shearer, president of Fujitsu Canada, Inc. "Now that we are delivering a more comprehensive solution – including Business, Application and Infrastructure Services – Fujitsu now can more fully support the GoA to achieve its core objectives. Through the GoA's success, we also are able to showcase the depth of world-class capability Fujitsu can deliver to clients across Canada, making this a win-win for both the Government of Aberta and Fujitsu
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 162,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$46 billion) for the fiscal year ended March 31, 2014. For more information, please see: http://www.fujitsu.com.
About Fujitsu America, Inc.
Fujitsu America, Inc. is a leading ICT solutions provider for organizations in the U.S., Canada and the Caribbean. Fujitsu enables clients to meet their business objectives through integrated offerings and solutions, including consulting, systems integration, managed services, outsourcing and cloud services for infrastructure, platforms and applications; data center and field services; and server, storage, software and mobile/tablet technologies. For more information, please visit: http://solutions.us.fujitsu.com/ and http://twitter.com/fujitsuamerica.
Fujitsu, the Fujitsu logo and "shaping tomorrow with you" are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. All other trademarks and product names are the property of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
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Date: September 08, 2014
City: SUNNYVALE, Calif.